Credit & Collections Senior Analyst (Chinese & Japanese Speaker)

Location: Petaling Jaya, Selangor, MalaysiaHybrid working arrangement Permanent, Full Time

About the Job

Our Hubs are a vital engine of Sanofi’s transformation, driving operational excellence and innovation across the organization. Join us and play a meaningful role in improving performance while supporting our mission to improve lives globally.

Within Sanofi Business Operations, the Order to Cash (O2C) team delivers high-quality, standardized Credit & Collections services across multiple markets. As part of this team, you will manage end-to-end credit and collection activities for assigned countries, partnering closely with Finance, Commercial, and Customer teams to support healthy cash flow, mitigate risk, and enable sustainable business growth in a dynamic, international environment.

Main Responsibilities

Deliver end-to-end Credit & Collections services in line with agreed SLAs, internal controls, and compliance requirementsMonitor AR ageing, perform collection and dunning activities, and escalate issues to ensure timely resolution and cash recoveryOwn Credit Management and Collection activities for assigned countries, ensuring consistent service delivery and stakeholder alignmentConduct credit risk assessments, periodic credit reviews, and actively manage customer portfolio riskInvestigate blocked sales orders, validate credit availability, and collaborate with Commercial teams to resolve overdue issuesRespond to internal and external customer enquiries with accuracy, professionalism, and service focusTrack operational KPIs and contribute to continuous improvement and standardization initiativesSupport country process transitions into Sanofi Business Services, including knowledge transfer and documentationMaintain and update SOPs and Work Instructions with appropriate validationParticipate in LEAN initiatives, process improvement projects, and adoption of digital/RPA tools as required

About You

Degree in Accounting, Finance, Business, or a related disciplineExperience in Credit & Collections or financial operations, ideally within a shared services or regional environmentProficiency in Japanese and/or Chinese is requiredSolid understanding of credit risk assessment, collections processes, and dispute managementExposure to ERP or credit management tools (e.g., SAP, HighRadius) is an advantageStrong analytical skills with attention to detail and risk awarenessComfortable working with MS Office applications, particularly ExcelAble to work independently in a fast-paced, metrics-driven environment while collaborating effectively with others

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused teamDiscover opportunities to grow your career through internal mobility, learning, and international exposureBenefit from a competitive rewards package that recognizes your contribution and impactTake care of yourself and your family with comprehensive health and wellbeing benefits and family-friendly policies

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!