Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description:

Business Job Title: Credit & Collections Representative

Career Band: 02

Career Track: Associate

Position Location: Budapest, Hungary

Number of Direct Reports: 0

Position Summary:

Collect debt from customers, manage credit tasks, set credit limits, review orders.

The role would suit a candidate with excellent rapport-building ability, strong verbal and written communication skills, and the passion to achieve critical metrics.

Responsibilities:

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.Complete necessary steps to place accounts on hold and monitor them closely for timely order release upon payment.Liaise with other departments and communicate credit hold or block decisions to all relevant parties.Update core systems manually to accurately reflect credit limits, hold status, etc.Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.Plan and prioritize customer calls regularly to improve collections on the largest open invoices.Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.Log, review, and monitor customer complaints by liaising with the relevant functions to ensure timely resolution.Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers.Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting, and most recent customer contact details.Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.

Additional tasks may include:

Assist the cash application team where required (remittance request, etc.).Assist with the company’s e-invoicing process, if relevant.Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

Skills:

Communicate confidently with internal and external customers at all levels for issue resolution and successful negotiations.

Proven attention to detail and accuracy.

Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.

Comfortable in a fast-paced environment.

Strong organizational and time management skills to ensure prioritization and timely completion of tasks and efficiency in balancing multiple responsibilities simultaneously.

Problem-solving and analytical ability.

Qualifications and experience

Proficient in English and if specified, another European language is required.

University or College degree / degree in accounting or finance is an advantage.

Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).

Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.).

General credit control account administration experience is an advantage.

Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.