Basic Function:
The Accounts Receivable Credit/Collections Associate position is responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels’ trade receivables. This position maintains a high standard of integrity, service, and hospitality to promote the Drury culture with co-workers, vendors, and customers. This role requires a detail-oriented, proactive professional with strong communication and organizational skills to effectively manage credit and collections processes while fostering positive relationships with internal and external stakeholders.

Property Location:

200 South Farrar Dr - Cape Girardeau, Missouri 63701

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

Job Duties:

• Exemplifies a +1 Service attitude and provides courteous, friendly customer service by responding promptly and efficiently to inquiries and requests.
• Maintains sensitive and confidential information in an appropriate manner and maintains discretion/confidentiality in all matters.

Credit Management

• Assists with evaluating customer credit applications and determining credit limits.
• Assists with conducting credit checks and assessing financial risk before extending credit.
• Assists with establishing and maintaining credit policies and procedures.

Collections & Accounts Receivable

• Assists with monitoring accounts receivable aging reports and follows up on overdue payments.
• Assists with contacting customers via phone, email, or mail to resolve outstanding balances.
• Assists with negotiating payment plans and settlements with delinquent accounts.
• Assists with the application of customer payments to invoices and reconciles discrepancies.

Billing & Invoicing

• Generates and issues invoices accurately and on time.
• Ensures invoices align with contract terms, purchase orders, and sales agreements.
• Monitors and resolves billing discrepancies or errors.
• Works with internal teams to streamline billing processes for efficiency.

Dispute Resolution

• Investigates and resolves billing disputes or discrepancies.
• Works with internal teams (e.g., sales, customer service) to address customer concerns.
• Processes adjustments, credits, or refunds when necessary.

Record Keeping & Reporting

• Maintains accurate records of collection efforts and account status.
• Prepares reports on delinquent accounts, collections activity, and cash flow trends.
• Assists in forecasting accounts receivable collections.

Compliance & Risk Mitigation

• Ensures compliance with company policies and relevant regulations.
• Identifies potential fraud risks and takes appropriate action.
• Recommends changes to credit policies based on industry trends and company needs.

Communication & Customer Service

• Builds and maintains positive relationships with customers while enforcing payment terms.
• Provides excellent customer service while maintaining firm collection policies.
• Collaborates with internal teams to improve invoice and payment processes.
• Assist with special projects and other Accounts Receivable related tasks that may be required from time to time.
• Performs other duties as assigned.

Rise. Shine. Work Happy. Apply Now.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

Explore Our Culture

Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.