**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions. **How you will contribute** You will: + Resolve complex queries that have been escalated for a portfolio of customers + Coordinate and chair the governance meeting with senior stakeholders + Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations + Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions + Collaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Good numerical, analytical and logical reasoning skills + Hands-on experience in Microsoft office applications + High-level SAP competence + Experience in a fast-moving consumer goods or consumer packaged goods company + Experience in a customer-facing role + Experience in order-to-cash environment + Credit control experience + Strong analytical and problem solving skills **Información sobre el rol** + Ejecutar de manera proactiva el cobro de efectivo de acuerdo con los términos acordados y los flujos de proceso de cuentas asignadas + Hacer seguimiento de los planes de pago y gestión sobre de las facturas vencidas con los clientes. + Generar reportes de gestión y riesgo de overdue y bad debt de cuentas a su cargo. + Enviar estados de cuenta a clientes y requerir información de pago. + Conciliar estados de cuenta y aceptación de facturas con reportes/sistemas de clientes. + Comunicar de manera oportuna y gestionar con las funciones adecuadas para asegurar la compensación o recuperación de las deducciones. + Asegurar la identificación/ asignación precisa y oportuna de los pagos de clientes y la aplicacion a las facturas en el sistema. + Garantizar la pronta conciliación de los créditos con las deducciones y dar visibilidad de riesgos. + Soporte para procesos de auditoría interna y externa. + Gestionar las garantías de los clientes + Gestionar las disputas y las reconciliaciones de cuenta con el departamento de ventas y con los clientes + Supervisar las agencias de cobranza externas, + Evaluar comportamiento y variables financieras para creación de nuevos clientes y manejo de riesgo de clientes existentes. **Requisitos del rol** + Experiencia mínima de 4 años en cartera, créditos, aplicación de pagos, contabilidad, finanzas. + Profesional en Economía, Administración de Empresas, Contabilidad, Finanzas, Ingenieria o carreras afines. + Conocimiento en MS Office y excelente manejo de excel. + Inglés avanzado. + Experiencia en compañías de Consumo Masivo. Deseable. + Manejo de SAP. **Qué ingredientes aportarás** + Habilidades de organización y gestión del tiempo. + Capacidad para analizar datos y poner ideas en práctica enfocado en el cumplimiento de los KPI. + Pensamiento crítico, atención al detalle y orientación al cliente. + Excelentes habilidades de comunicación, trabajo en equipo y capacidad de influencia. No Relocation support available Business Unit Summary **Wacam is Mondelēz** **International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. **Job Type** Regular Credit & Collections Management (BTC) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.