Credit/ Collections Specialist Job Description We are seeking a detail-oriented Credit Collections Specialist to join our team. This role is pivotal in managing customer accounts, reviewing past due invoices, and maintaining strong customer relationships through effective communication and negotiation. Responsibilities + Review customer accounts for past due invoices and payment history. + Contact customers to advise of past due amounts and negotiate payment plans. + Call customers whose orders have been placed on credit hold and approve/release orders based on customer payment history and credit limit. + Report the status of collection efforts to the manager and submit credit and account write-off requests. + Answer incoming customer calls and process ACH and credit card payments over the phone. + Make a minimum of 20 outgoing collection calls daily. + Provide information and answer customer questions regarding unpaid invoices. + Conduct research on disputed invoices and document customer communications. + Maintain the entire customer database in the ERP system and manage paperless billing for all customer accounts. + Cancel Protection Plans and update credit limits and hold status as needed. + Perform all other job responsibilities as assigned. Essential Skills + 2+ Experience in accounts receivable, reconciliation, and cash application. + Proficiency in Excel and customer service skills. + Ability to think and act with the customer in mind, committed to quality customer service. + Ability to use Lean thinking and problem-solving techniques to identify and eliminate root problems. Additional Skills & Qualifications + Ability to work well under pressure in a fast-paced environment. + Excellent organizational skills. + Strong interpersonal and communication skills. Work Environment Corporate office environment with a Monday to Friday schedule. Start times are flexible between 7-8 AM, and once established, that start time becomes standard. The team is supportive, collaborative, and invests in employee growth. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Earth City,MO. Application Deadline This position is anticipated to close on Jul 5, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.