Job Summary

The Cash Collection Specialist supports core Order‑to‑Cash activities and plays a critical role in working capital management, cash discipline, and DSO performance. The role is responsible for proactive customer collections, dispute management, and cash application support across a complex, multi‑entity environment, including recently acquired businesses.

This position operates in a high‑judgment, customer‑facing context, requiring close coordination with Sales, Legal, and local Finance teams, as well as strong French and English language capabilities.

Key Responsibilities

Cash Collection & Customer Management

Perform proactive collection activities on outstanding accounts receivable balances

Maintain regular, professional customer contact via email and calls to ensure timely payment

Monitor overdue balances and drive resolution through structured follow‑up actions

Dispute & Exception Management

Identify, analyze, and resolve customer disputes in coordination with Sales and Legal

Manage exceptions related to non‑standard contractual terms and acquisition‑specific arrangements

Escalate unresolved issues appropriately to protect cash flow and customer relationships

Dunning & System Execution

Execute and monitor dunning activities using SAP collections tools

Ensure accurate tracking and documentation of all collection actions

Support continuous improvement of dunning effectiveness within existing tools

Cash Application & Reporting

Support cash application activities and remediation of unapplied or misapplied receipts

Contribute to cash and collections reporting, including aging, overdue analysis, and KPIs

Support month‑end and quarter‑end close activities related to receivables

Post‑Acquisition Integration Support

Support receivables clean‑up and stabilization for newly acquired entities

Navigate multiple ERPs, legacy systems, and non‑standard local practices

Contribute to harmonization and normalization of Order‑to‑Cash processes post‑integration

Scope & Complexity

Multi‑entity, multi‑ERP environment including recently acquired businesses

Significant judgment required due to:

- Non‑standard processes and payment practices

- Customer‑specific contractual terms

- Acquisition‑driven backlog and integration activities

High level of interaction with customers and internal stakeholders

Key Interfaces

Sales teams

Local Finance teams

Legal teams

External customers

Qualifications & Experience

Required

Prior experience in Cash Collection, Accounts Receivable, or Order‑to‑Cash within a corporate or shared services environment

Strong understanding of working capital, DSO, and cash flow drivers

Experience working with SAP or similar ERP collection tools

Fluent in French and English (written and spoken)

Ability to work in a structured, control‑driven Finance environment

Preferred

Experience supporting post‑acquisition integration or non‑standard financial environments

Exposure to multi‑country or EMEA‑wide scopes

Experience interacting with Sales and Legal teams on dispute resolution

Skills & Competencies

Strong analytical and problem‑solving skills

Ability to exercise judgment in complex, exception‑based scenarios

Customer‑oriented mindset with professional communication skills

Strong planning, prioritization, and follow‑up discipline

High attention to detail and compliance with financial controls

Why This Role Matters

This role is critical to protecting cash flow, financial predictability, and working capital performance, particularly in the context of recent acquisitions. Effective execution directly supports Finance controls, business performance, and integration success.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.