At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

Take advantage of the excellent research and analytical skills of your own to perform the following tasks:

Understanding, monitoring and analyzing high risk accounts of card holders for Japan MarketPerform analyzing the risk on the card holders and make appropriate suggestions for risk mitigation for high-risk accounts of cardholders.Investigation and review the degree of risk of the cardholders to prevent bad debts.Identify potential risks by analyzing the spending pattern and buying behavior and by asserting the intention of repayment.Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.Effective use of support/info codes to identify high risk accounts and enable the system to pick up identified accountsSharing of information and reports in cooperation with business partners in Japan on an ongoing basis.Work closely with relevant departments especially business partner in Japan in identifying and reducing risk on delinquent/high risk accounts, potential bust out or factoring case.

 

Preferred Qualifications

Ability to communicate effectively. Fluent verbal and written in English and Japanese language.In-depth understanding of Credit & CBO policy as well as strong understanding on credit process in Japan Market.Able to think out of the box.Strong analytical approach to problem solving,Good planning and organizational skills,Ability to prioritize tasks, work with minimal supervision and lead when required.Flexibility with hours and work processes,Thorough understanding of WCC / Globestar, AR System, SWAP, Genesis preferred,Must have a strong interest for cross training, especially for other areas of the team (i.e. Factoring etc),

Basic understanding of the workflow of other departments that have direct linkage with this role i.e. GMS Risk Ops, Credit Operations

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.