Starting Pay $18.00-$20.00+ based on experience

About the Role

As Credit & Customer Service Representative, you will build and strengthen customer loyalty by finding the right solutions for our customers’ needs. You will be responsible for resolving customer interactions with Kohl’s. This may include but is not limited to: Kohls.com orders, Kohl’s credit card inquiries and payments, collections, fraud, Kohl's Rewards, specialty accounts and seasonal recruiting and onboarding.

What You’ll Do

Handle incoming inquiries and provide support to customers in a timely, efficient and professional manner

Resolve customer issues and find best possible solutions for Kohl’s credit card, Kohls.com and Kohl’s Rewards inquiries

Document all call information according to standard operating procedures

Meet performance metrics for yourself and team, and achieve all objectives for service, productivity and quality

Communicate with customers with the goal of a first contact resolution 

Additional task may be assigned as necessary

What Skills You Have

Required

Previous experience in a customer service environment

Effective verbal and written communication skills

Ability to multitask

Ability to interact well with others in a team oriented environment

Adaptive and flexible to changing technologies, processes and environments

Previous inbound/outbound call center experience