Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system The Credentialed Trainer CT plays a key role in helping the CareConnect Program meet the objectives for clinical end users during implementation of the Epic electronic health record as well as with subsequent optimizations and upgradesThis person will focus on learning the Epic software for their role as a trainer leading the classroom education for their designated applications andprovideelbow to elbow support during Go Live events The primary focus will be to drive faster adoption greater ultimateutilizationand higherproficiencyof the end users to minimize the impact on productivity The CT provides in the classroom and operational support for the Epic implementation project andpost golive training activities The CT answers end user questions as part of the trainingteam andserves as a liaison between end users and project and department leadersThis position requires successful completion of the Epic credentialing process which includes a weektraining program on the applications to include ldquoteach backrdquomethodology successful completion of a teaching presentation before a panel and successful completion of a Credentialing exam In addition the position requires comprehensive knowledge of clinical practice modelsKey AccountabilitiesThe CT reports toTrainingManager and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after Go LiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable formaintainingthe readiness of training rooms assembling training materials and generating status reports on trainingsessionsandparticipatingin the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system The Credentialed Trainer CT plays a key role in helping the CareConnect Program meet the objectives for clinical end users during implementation of the Epic electronic health record as well as with subsequent optimizations and upgradesThis person will focus on learning the Epic software for their role as a trainer leading the classroom education for their designated applications andprovideelbow to elbow support during Go Live events The primary focus will be to drive faster adoption greater ultimateutilizationand higherproficiencyof the end users to minimize the impact on productivity The CT provides in the classroom and operational support for the Epic implementation project andpost golive training activities The CT answers end user questions as part of the trainingteam andserves as a liaison between end users and project and department leadersThis position requires successful completion of the Epic credentialing process which includes a weektraining program on the applications to include ldquoteach backrdquomethodology successful completion of a teaching presentation before a panel and successful completion of a Credentialing exam In addition the position requires comprehensive knowledge of clinical practice modelsKey AccountabilitiesThe CT reports toTrainingManager and takes direction from the assigned Instructional DesignerThe CT is a liaison between hisher end user departments and the CareConnect team before during and after Go LiveThe CT attends assigned Epic application training in the applications to which she is assigned The CT must go through the Credentialing process as designed by the Instructional Design team and pass with competency before they are allowed to train end users including the super usersThe CT will conduct instruction and competency testing for the Super Users and End UsersThe CT will train end users in the classroom as assigned which may involve travel to various sites and a varying scheduleThe CT will provide tutorial or special audience trainingThe CT is accountable formaintainingthe readiness of training rooms assembling training materials and generating status reports on trainingsessionsandparticipatingin the quality improvement processGo live support This is an important responsibility of CTs because they are the main source of support for Super Users and end users in their departments during go live CTs answer questions help end users navigate through the system and report issues to the project team to support prompt resolutionQualifications The Clinical Credentialed Trainer meets the following EducationWork Experience requirements Bachelorrsquos degree in Educationor healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledgeskillsand abilities to perform the essential functions of the position LicensureCertification Current driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeksof assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Qualifications The Clinical Credentialed Trainer meets the following EducationWork Experience requirements Bachelorrsquos degree in Educationor healthcare related field plus three years of related work experience preferably including training program design and implementationPreferred experience in a health care related environment and providing training with an Electronic Health Record EHR preferredOr any equivalent combination of education and experience which provides the required knowledgeskillsand abilities to perform the essential functions of the position LicensureCertification Current driverrsquos license valid in the state of Connecticut or other evidence of equivalent mobilityMust obtain Credentialed Trainer status with the Epic Training Leadership Team within weeksof assignmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment