Project Intake & Coordination: Manage and triage incoming creative requests via Zendesk from internal departments, franchisees, and brand teams. Ensure all requests are clear, complete, and aligned with brand priorities.
Traffic Management: Own the day-to-day scheduling, task assignments, and resourcing across our creative team using Monday.com. Ensure deadlines, dependencies, and deliverables are on track.
Communication Hub: Act as the bridge between stakeholders and the creative teamgathering requirements, providing timelines, following up on approvals, and managing revisions.
Creative Calendar Oversight: Maintain a comprehensive calendar of ongoing and upcoming campaigns and asset production. Proactively flag conflicts or capacity issues.
Quality Control & Delivery: Ensure all creative output meets brief requirements, brand standards, and delivery deadlines. Continuously improve workflow processes for efficiency.

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