At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.  
  

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

 

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand Creative Agency sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking a Creative Director, User Interface Design. 

 

At OnBrand, the Creative Director wears a lot of hats. You need to be a user experience expert, researcher, curious visionary, and a trusted team player all rolled into one. You will join a growing design team to develop innovative solutions that work across a variety of digital touchpoints. You will be the user advocate from concept to launch, understanding target audiences' needs, tasks, and goals and translating them into digital experiences. Ideally, you are a problem solver with a passion for translating complex problems into elegant design solutions. Is that you? If so, keep reading. 
 
What you’ll be responsible for: 
 

Design complex landing pages across customer journeys (integrating with third party partners) using compliant accessibility practices and optimization through iterative testing Lead the creation, documentation and maintenance of reusable UI components, adapting enterprise capabilities for OnBrand needs Implement channel effectiveness measurement through sophisticated digital testing capabilities, improving performance and optimizing for future campaigns Build relationships across Enterprise Digital teams to enable seamless handoffs, improved customer experience and elevated design Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users Participate in user discovery sessions, design thinking and journey/empathy mapping to understand user pain points Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience Provide the user experience perspective to American Express product partners Consult with Product Managers to determine their insight needs, make appropriate recommendations, and craft strategies that align with their product roadmap Help ideate and create innovative concepts that meet the business objectives and requirements while helping our customers achieve their goals Delivering future-thinking, customer-focused designs 

 

Minimum Qualifications: 
 
A successful candidate will have: 
 

5+ years of experience in User Experience, Interaction Design, or Product Management preferred 4+ management experience of small teams Proven experience leading, mentoring and upskilling junior designers A very strong understanding of the experience design workflow and an understanding of an agile, collaborative process and how to execute when the time comes Strong Visual design skills with ability to create graphics, illustrations and gifs that elevate the American Express Brand within the digital landscape Ability to prototype top of funnel immersive experiences utilizing motion, parallax and emerging experiential technologies Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder/business direction) to arrive at customer-focused recommendations Experience participating in workshops on topics such as design thinking, ideating & solutioning, rapid prototyping, and empathy/journey mapping Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment High degree of organization, individual initiative and personal accountability Experience in information design, interface design, flowcharting, storyboarding, human factors or human computer interaction and usability Ability to lead work throughout the project lifecycle, advocating for design best practices along the way  Knowledge/Technical Skills: Bachelor’s degree in a design related field preferred Have a current understanding of responsive design, mobile interfaces and content management systems Be well read in the masters: Krug, Morville/Rosenfeld, Cooper, Nielsen, etc. Have strong computer skills and firm grasp of Adobe Creative Suite, figma and prototyping tools. the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint) Has been the design key contributor on several major enterprise-level web site projects, from start to finish Shows examples of user experience documentation on several major enterprise-level web site development efforts Experience creating style guides, pattern libraries, and other design solutions that drive design across large organizations Has a solid understanding of how to conduct research sessions, translate user needs into insights to influence product strategy Ability to effectively work with engineers to translate design ideas into comps that can be properly implemented.   

 

With your application, please include a link to your online portfolio to be considered.  

 

Additional Details: 

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.   

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. 

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement. 
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.