Job Description:

Job Title: CQI Business Partner
Location: Springfield, MO.
Department: Continuous Quality Improvement
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

The Continuous Quality Improvement (CQI) Business Partner Collaborates with CQI, Regional Leadership, and Brightli System Support Departments to ensure operational and overall program process and performance is data-driven and results oriented. The CQI Business Partner communicates with regional operational leadership through providing timely feedback of noted trends related to environment and quality service delivery with intent of promptly mitigating risk and enhancing quality services provided to persons served. In conjunction with regional operational Leadership, the CQI Business Partner explores value-based care to increase positive outcomes. The CQI Business Partner effectively leads regional operational leadership through organizational change management processes and facilitates process improvement. The CQI Business Partner acts as a change agent by positively influencing operational leadership through exploration of processes, by identifying barriers or problems that exist and guiding leadership to address identified barriers. This individual will influence integration of program knowledge and skills by bridging gaps, connecting program leadership and linking needed skills, strengths and general program information.

The CQI Business Partner position offers…

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Act as primary point of contact from regional leadership to Continuous Quality Improvement (CQI) functional teams.Collaborate with other CQI functional teams to monitor key quality indicators that include accurate, timely and compliant documentation of services delivered to persons served.Collaborate with CQI functional teams and operational leadership to define and track measurable quality outcomes based on evidenced based best practices and to develop process improvement plans to improve those outcomes when they are not meeting agency standards of care delivery/outcomesCollaborate with other CQI functional teams to assist in leading process improvement initiatives through completion of project charters, discovery, process redesign and implementation of identified changesCreate and implement a quality improvement system in conjunction with CQI and operational leadership; identifying meaningful measures that are indicative of improved functioning and quality of life for persons served.Monitor program performance against established measures based on interpretation of data and provide timely feedback with recommendations to operational leadership.Communicate on a quarterly basis (at minimum) with all program leadership regarding trends identified with outcomes/satisfaction of clients/employees/stakeholders and develop a plan in conjunction with leadership to impact program performance in a positive manner.Collaborate with the CQI Risk Management team to track and analyze Incidents at program site(s); communicating trends and recommendations to operational leadership on a quarterly basis (at a minimum).Facilitate a minimum of quarterly Quality Improvement Meetings in conjunction with local leadership and CQI functional teams.Assist leadership in adhering to corrective action plans identified through course of Continuous Quality Improvement, Corporate Compliance, or Operational review.Provide direct support in preparing for audits, site reviews, accreditation and certifications, as needed.Assist in moving the service line to Trauma Informed Care in relationship to policies, environmental and documentation found within client records.Assess and survey service delivery sites and/or service delivery platforms to ensure that they are maintaining PFH quality standards. When necessary, engage in process improvement evaluation to determine corrective action if and when needed.Ensure that all policies and procedures are being implemented to guide and support the provision of services. Recommend any policy and procedure changes to the Sr EVP of RM/CQI.Facilitate change management process for service line(s) to ensure consistency in processes and practices throughout the PFH enterprise.Along with operational leadership, collaborate with the Compliance and Billing departments to conduct (at a minimum quarterly) file reviews, ensuring standards and clinical quality is maintained. Follow up with any deficiencies or trends from review and/or external audits to implement corrective actions.Assist in enhancing educational and training materials to support direct service providersOther duties as assigned by Executive Vice Presidents.

Knowledge, Skills, and Abilities:

Exceptional knowledge and skill in general office principles and practice.Ability to prioritize multiple projects in a fast-paced environment.Thoroughly skilled in accuracy and highly detail oriented.Ability to organize and analyze large amounts of data/information.Skilled in effective communication with a diverse workforce.Effective communication.Proficient in common word processing, spreadsheet, database, and web-based applications.Understanding of social determinants of health and the interplay of employment, housing and community support in the health and wellbeing of clients and patients.Working knowledge of operational programs and department throughout the Brightli systemKnowledge of the policies, procedures, and regulations of the program to which the associate is assigned.Aptitudes to develop, coordinate, and evaluate services within assigned program responsibilities.

Experience and/or Education Qualifications:

At least 2 years' experience in healthcare Compliance, HIM, Quality Management, Risk, Clinical/Counseling, or other related healthcare professions.Bachelor’s degree required with knowledge/courses in computer applications and business practices, required;Master’s Degree in a related field; such as Healthcare Administration, Quality and Safety, Business, Counseling/Social Work, etc. preferred.Certification or experience in quality and project management tools and methods, including Lean Six Sigma, Project Management, or other techniques. Knowledge of CARF standards is also preferred.

Supervisory Requirements:

None

Employment Requirements:

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias at the beginning of employment and annually thereafter.Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.