Makati City, NCR, PH
11 hours ago
CPS Learning Admin Junior Specialist

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

If you are good at:

Promptly and accurately handle training-related requests or inquiries at initial point of contractIdentify and coordinate exceptions, provide recommendation and triage to appropriate resources or groupsProactively take part in building a collaborative team and good client working relationshipsDeliver excellent customer experience and quality serviceKeep current with HR policies, procedures, programs, and systems related to learning and developmentMeet accuracy and service excellence SLAs and metricsLiase with learning academies and/or local people services to resolve employee concerns, if necessary

If you are:

College graduate1-2 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics (including, but not limited to, scheduling of multiple sessions, program communications, inquiry management, vendor coordination, etc.)Customer service skills and background (with HR background is a plus)Ability to build positive relationship at work and with customersAble to represent the ING core values and way of workingCommitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervisionAbility to analyze processes and come up with process improvements, whether big or smallExcellent communication skills (verbal and written) in EnglishAnalytical and problem-solving skillsGood knowledge on customer service best practices, concepts, and proceduresHighly organized and able to prioritize in a fast-paced and multi-tasking environmentHigh attention to details ResourcefulWorking knowledge on the use of Service Now and Workday is a plus

If you can:

Manage highly confidential information in a professional mannerAbility to deal with various customers in terms of rank and behavior.Able to deliver difficult messagesAble to carry out confidence during uncertainties / unfamiliar expectationsGood time management to handle fast paced, multi-tasking and number driven work environmentQuick to adapt and learn while meeting service delivery expectations

If you’d like to work with:

ING EmployeesING Stakeholders Global

If you want to:

work in Ayala, Makati, the country’s economic centerenjoy competitive compensation and allowancesbe part of one of the most innovative and exciting digital bank in the worldbe part of a diverse, creative, and energized team

Confirmar seu email: Enviar Email