Customer Director **JOB SUMMARY:** Leads the Customer strategic and operational relationship with a large scale, multi-country Operating Unit (OU) together with multiple bottling partner relationships across a significant region. This may represent managing the supply from 3 and up to 5 different Concentrate Plant Operations (CPS) delivering to multiple Ship To locations across 25-50+ countries. **Key Duties/Responsibilities:** List the duties in order of importance: Lead & own the CPS strategic and operational relationships with assigned large scale, multi-country OU and associated bottling partners. Acts as the main contact point of contact, coordination and escalation in relation to operational supply management and strategic alignment. Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Franchise Managers on Bottlers relationship. Leads and Supports Global and strategic TI&SC initiatives, ensuring the identification and implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU & CPS (involving senior level management and using Agile methodologies). Leads the Next Gen S&OP processes between large scale, muli-country OU and CPS, optimizing E2E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities. Also ensures the demand planning collaboration process with Bottles (from operational demand calls to strategic ESOP projects) are aligned across all Franchise Managers, ensuring relevant connection of sales forecasts & actuals, providing real-time & accurate information to allow optimal trade-offs to the CPS supply management team Defines and executes the commercial and customer strategy for CPS in the respective region. As a key member of the CPS Primary Supply Point Leadership Team - embeds a strong collaborative customer focused culture across all supporting CPS supply points. Ensure our Customer requirements are well reflected in the strategic objectives of CPS supply point, and coordinates for issue resolution across multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system. Aligns all Franchise Managers under same strategy. Coaches and develops Franchise Managers supporting the business in assigned OU's and drives a strong engagement and customer focused culture across team. Maximizes the standardization and digitization of our Customer Services processes. Works with Plant LT on business continuity function for the business when required. **COMMUNICATION COMPLEXITIES:** Frequent interaction across various OU LT Members and functions - OU Supply Chain, OU Tech Ops, OU Finance, OU QSE etc Frequent interaction with bottling partners Senior Supply Chain Leaders Key member of the Primary CPS Supply Point LT, working closely with CPS Plant GM and Functional LT members - Works closely with teams across several sites to manage and prevent any customer service or supply issues to bottlers located in the geography while ensuring on-time in full- supply. Leads coordination across the CPS Supply Chain functions - Materials Mgmt, Planning, Logistics, Demand Planning **ANALYSIS:** Role involves key Strategic long-term objectives and programs in large, multi-country OUs, proactively working with OU Customers, Bottling Systems and CPS Plants to assure the optimum supply/business models are in place to support changing priorities in a volatile & competitive market. Influences operational/short-term priorities executed by direct reports, ensuring tactical decisions are aligned to strategic guidelines across the region. **Judgment and Decision Making:Decision:** Central contact for support to supply chain partners in projects or crisis. Develop & Coordinate solutions across Partners when Exposures arise due to demand fluctuations Manage & prevent customer escalations & communication derived from quality or service issues. Identify plans and priority areas in order to deliver E2E business process improvements and savings Evaluate and recommend approach regarding use of new Customer Management technologies Ensure perfect orders supply according to TCCC & country specific regulatory requirements **Innovation:** Evaluate and recommend approach regarding use of new Customer Management technologies. Leads critical relationship with R&D in order to support Product Protfolio team in the deployment of all innovation projects for the assigned mid-sized OU. Effectively embed sustainable process and system enhancements to prevent reoccurrence of supply/financial/system risk **Supervisory Responsibilities:** Direct Reports: Leader of People Leader **Required Qualification:** Type of previous work experience required: Experience in Customer Service or other related Supply Chain Area within multinational organization. How many years of previous work experience are required? 10+ years Indicate the minimum education level required to perform this job. University/Advanced Degree Postgraduate/Master's Degree List Required Certifications: Fluent written and spoken English with strong communication skills required. Ability to operate in multi-cultural environment. People Management: 5+ years' experience in people management roles. Full people leadership responsibilities for Regional team (including hiring; performance reviews, goal setting, coaching and development) across several sites in different countries/Geographies. Annual Incentive Reference Value Percentage:30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.