**Position Summary** The Courier ensures customer satisfaction by performing timely and proficient pick-ups and deliveries. This role requires professionalism, attention to detail, and adherence to company protocols and safety standards. **Key Responsibilities** + Deliver messages, documents, packages, and other items to business establishments. + Travel to delivery sites via foot, bicycle, automobile, public transport, or customer vehicles. + Maintain accurate logs of items received and delivered. + Obtain receipts for delivered items and follow chain of custody protocols (e.g., TRAC). + Perform basic vehicle maintenance (e.g., fluid checks, refueling). + Follow maps or written instructions for pick-up and delivery routes. + Adhere to Ricoh Service Excellence performance standards. + Operate vehicles safely and lawfully, maintaining compliance with company and state regulations. + Respond to client requests and ensure timely, accurate delivery of completed orders. + Maintain professional appearance and dress according to company standards. + Communicate vehicle safety concerns and ensure routine maintenance (e.g., oil changes, tire rotations). + Meet attendance standards and work scheduled hours, including required overtime. + Perform other duties as assigned. + Work independently and make sound decisions with customer and business needs in mind. **Qualifications** **Education & Experience:** + High school diploma or equivalent required. + Valid state driver’s license and a driving record that meets company standards. + Experience with electronic communication devices and working in a team environment. **Technical Skills:** + Basic computer skills including email and TRAC system usage. **Knowledge, Skills & Abilities** + Strong customer service and communication skills. + Ability to read maps, follow instructions, and complete paperwork accurately. + Professional demeanor and appearance. + Effective verbal and written communication. + Ability to work independently or as part of a team. + Capable of performing multiple tasks efficiently. + May be required to lift up to 50 lbs. + Strong critical thinking and decision-making skills. **Working Conditions & Physical Demands** + Couriers typically work independently and are not closely supervised. + Bicycle couriers are exposed to weather and traffic hazards. + Vehicle couriers may face heavy loads, parking challenges, and traffic delays. + Office work occurs in a standard environment with adequate lighting and ventilation. + Physical demands include walking, standing, bending, reaching, and lifting up to 50 lbs. + Moderate dexterity required for basic tools and equipment. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.