\nRole Purpose: In the most efficient, professional and cost productive manner, sort, load/unload, deliver and pick up all shipments within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.\n\n\nKey activities:\n\n\nAct as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner\nShow patience, courteousness and respect to all road users at all times\nWear required DHL uniform at all times when on duty\nWithout delay, deliver and pick up all shipments\nEnsure that a high level of professional rapport is developed and maintained with all customers\nShipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed PU\nElectronically record via a scanner (or manually if required) all shipment process activities\nMeet special delivery or PU expectations\nFollow up on all customer enquiries and direct customer to the correct DHL department where further information is required\nProperly report and account for any cash received from customers \nMaintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved\nEnsure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.\n\n\nOverall goals / Typical measures:\n\n\nAny current KPIs as per Motive8 targets\nOn time transit KPIs to meet customer expectations\nRDD Target\nAct in accordance with DHL’s code of conduct, values, policies, procedures and position description at all times\nCheckpoint scanning in accordance with DHL standards\nCouriers are required to be neatly groomed and well presented during working hours or at any time when wearing the DHL uniform.\n\n\nInternal:\nKey activities:\n\n\nPerform the duties and requirements of the role in accordance with employment terms and condition\nProvide immediate feedback to Senior Couriers or Supervisor on service, vehicle or equipment issues\nMaintain a professional contact on the two-way\nProvide any potential sales lead to sales team\n\\Provide quality feedback to sales about changes to shipment profiles or information on competitors\nMeet the expectations of delivery and pick up\nCommunicate with despatch/CS when customer needs change and use initiative and judgement to meet customer expectations\nAssist with a range of Operations tasks as required.\n\n\nOverall goals / Typical measures:\n\n\nSales Lead Report completed\nCompetitor Feedback Form used\nPU and delivery as per Standard\nMiss PU Report\nLoad and unload shuttles/shipments and sort freight in accordance with DHL procedures\n\n\nThird Party Agents:\n\nKey activities:\n\n\nWork with contractors to ensure that shipments beyond operations capability are attended to urgently\nAlert Senior Couriers in advance when contractor help is required\n\n\nProcess:\nKey activities:\n\n\nProvide suggestions to improve operation efficiencies or business needs\nTake responsibility for the care and maintenance of allocated vehicle\nMaintain a proactive and careful attitude toward security of facility, freight and personnel\nProvide accurate and complete paperwork for shipment movement and any financial transactions\nHandle all freight with the maximum possible care Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle\nPerform any other associated tasks as reasonably required within the scope of the role\n\n\nOverall goals / Typical measures:\n\n\nVehicle maintenance as per DHL standards\nSAM and UNDEL Report\nGood Collection report\nAll paperwork completed to DHL standards\nDaily SAM/RAD Reports\n\n\nOccupational Health & Safety:\nKey activities:\n\n\nAbide by DHL OHS policies, procedures and training at all times\nEnsure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries\nReport any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately\nDrive in a responsible, lawful and courteous manner\n\n\n\nOverall goals / Typical measures:\n\n\nResponsible driving record \nCourier responsible for not driving under influence of alcohol or drugs\nC Track Reports\n\n\nPeople Management:\nKey activities:\n\n\nThis role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization\nIt is expected that the individual will work positively in a team environment\n\n\nOverall goals / Typical measures:\n\n\n Positive attitude and Team spirited\n\n\nSkills / Qualifications:\nKey capabilities:\n\nCustomer Orientation:\n\n\nIs focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.\n\n\nPlanning and Organizing:\n\n\n\n\n\n\nSets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.\n\n\n\n\n\n\nDecision Making:\n\n\nMakes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.\n\n\nResults Orientation:\n\n\nContinually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.\n\n\nTeamwork:\n\n\nWorks cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.\n\n\nAccountability:\n\n\nActs responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.\n\n\nCommunication Skills:\n\n\nProvides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.\n\n\nSelf-Management:\n\n\nRemains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.\n\n\nAttention to Detail:\n\n\nIs thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.\n\n\nExperience:\nEssential\n\n\nClean, open and current driver’s license in the relevant country with more than one year of driving experience\nPhysical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly\nExcellent verbal communication skills and interpersonal style\nExcellent personal presentation, grooming and hygiene\nGood clear command of the English language\nReasonable knowledge of local metro areas\nAbility to work in a variety of weather conditions with exposure to the elements\nExcellent organizational skills, including ability to prioritize workload\nDemonstrated exceptional customer service experience and focus\nKnowledge of safe manual handling practices/OHS issues\nAbility to effectively contribute as a team member as part of a busy team\nProven ability to work under pressure in a fast paced, time sensitive environment\nDemonstrated ability to use initiative/judgement to solve job related issues\nDemonstrated attention to detail\nDemonstrated experience in following procedures\nSound educational background, with basic knowledge of the Service Industry\n\n\nDesirable Experience:\n\n\nPrevious courier experience\n\n\nEducational Qualifications:\n\n\n Bachelor's degree Graduate\n\n

\n\nOUR OFFER:\n\n\n\n\t\n\tStrong career support in an international environment.\n\t\n\t\n\tGreat culture and colleagues.\n\t\n\t\n\tMultifarious benefit programm.\n\t\n\n\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\n\n\n\nWe look forward to receiving your application!\n\n\n\n