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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: This position serves as a Workplace Experience Ambassador, taking ownership of the internal and external visitor experience for our Amazon account dedicated team. You will provide the highest possible standards of engagement with internal and external customers through front-of-house and meeting & event services while maintaining standards of presentation, administration, and delivery across various settings. This role contributes to JLL's business objectives by ensuring all customer interactions create positive, memorable experiences that enhance client satisfaction and support Amazon's corporate operations through exceptional service delivery and attention to detail.

What your day-to-day will look like:

Take ownership of visitor experience ensuring all interactions leave customers with positive, memorable experiences through core front-of-house servicesDeliver sign-in, badging, luggage, lost and found, and delivery services while receiving and directing telephone, email, and other queriesGreet, assist, and direct candidates, new hires, visitors, and the general public with continual awareness of onsite events for personalized serviceMaintain highest standards of presentation and functionality across front-of-house and meeting areas with great attention to detailUndertake physical setup of meeting and event spaces while monitoring room environments including furniture, signage, equipment, and consumablesCreate and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spacesProvide timely, accurate, and personalized responses to meeting and event enquiries while coordinating daily room booking display updates

Required Qualifications:

Experience in reception, concierge, or related field with excellent people skills and ability to interact with a wide range of client staffPrevious experience working within a high-profile corporate environment with outstanding customer service skillsFluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systemsVery high attention to detail with ability to maintain professionalism at all times and serve as team ambassadorExcellent team player with commitment to go above and beyond for colleagues and customersAbility to communicate confidently with customers at all levels, both written and verbal

Preferred Qualifications:

Previous catering or hospitality experienceFacilities Management exposure and understanding of corporate operationsKnowledge of local area services including shops, restaurants, hotels, and transport optionsExperience with meeting room management systems and space coordinationBackground in event coordination and setup processesUnderstanding of security awareness and emergency evacuation procedures

Location: Milan, Onsite

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La figura di Corporate Receptionist è responsabile dell'esperienza interna ed esterna di visitatori e visitatrici per il nostro team dedicato all'account Amazon. Dovrai fornire i più alti standard di coinvolgimento con clienti interni ed esterni attraverso servizi front-of-house e di gestione meeting ed eventi, mantenendo standard di presentazione, amministrazione e delivery in vari contesti. Questo ruolo contribuisce agli obiettivi di business di JLL assicurando che tutte le interazioni con la clientela creino esperienze positive e memorabili che migliorano la soddisfazione del cliente e supportano le operazioni aziendali di Amazon attraverso un servizio eccezionale e attenzione ai dettagli.

Come sarà la tua giornata tipo:

Assumere la responsabilità dell'esperienza di visitatori e visitatrici assicurando che tutte le interazioni lascino la clientela con esperienze positive e memorabili attraverso i servizi core di front-of-houseGestire check-in, badge, bagagli, oggetti smarriti e servizi di consegna, ricevendo e indirizzando telefonate, email e altre richiesteAccogliere, assistere e indirizzare candidati e candidate, nuovi assunti e nuove assunte, visitatori e visitatrici e il pubblico generale con consapevolezza continua degli eventi in loco per un servizio personalizzatoMantenere i più alti standard di presentazione e funzionalità nelle aree front-of-house e meeting con grande attenzione ai dettagliOccuparsi dell'allestimento fisico di spazi meeting ed eventi monitorando gli ambienti delle sale inclusi mobili, segnaletica, attrezzature e materiali di consumoCreare e mantenere aggiornati i sistemi di prenotazione Outlook, conference room finder e SharePoint per spazi meeting ed eventiFornire risposte tempestive, accurate e personalizzate alle richieste di meeting ed eventi coordinando gli aggiornamenti quotidiani dei display di prenotazione sale

Qualifiche Richieste:

Esperienza in reception, concierge o settori correlati con eccellenti competenze relazionali e capacità di interagire con un'ampia gamma di staff della clientelaEsperienza precedente in ambiente aziendale di alto profilo con eccezionali competenze di customer servicePadronanza dell'inglese e della lingua locale con forte competenza informatica e comprovata capacità di gestire attività quotidiane utilizzando vari sistemiAltissima attenzione ai dettagli con capacità di mantenere professionalità in ogni momento e fungere da ambassador del teamEccellente team player con impegno ad andare oltre per colleghi, colleghe e clientelaCapacità di comunicare con sicurezza con la clientela a tutti i livelli, sia in forma scritta che verbale

Qualifiche Preferenziali:

Esperienza precedente in catering o ospitalitàEsposizione al Facilities Management e comprensione delle operazioni aziendaliConoscenza dei servizi dell'area locale inclusi negozi, ristoranti, hotel e opzioni di trasportoEsperienza con sistemi di gestione sale meeting e coordinamento spaziBackground nel coordinamento eventi e processi di allestimentoComprensione della consapevolezza di sicurezza e procedure di evacuazione di emergenza

Sede: Milano, In presenza

Location:

On-site –Milano, ITA

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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