Corporate FX Sales Support is a role within the business part of the Client Facilitation Team, within Global Corporates FX Sales, with dual accountability to the designated sales product or regional head. Sales support function is an integral part of Corporate FX Sales Team for both internal and client-facing day-to-day tasks. This is a critical role that will equally improve both the ‘First Line of Defense’ and the Client Experience through: + Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues. + Remove the administrative burden from sales enabling the sales-force to focus on true value add and client engagement. + Drive improvements to internal efficiency through a centralized client service and support team able to both diagnose issues and identifying potential solutions. **Responsibilities:** + Manage client onboardings, documentation and maintenance particularly on digital FX platforms. + Ensuring timely and accurate setup across all platforms (eCommerce, Risk, Operational). + Act as a point of escalation and own resolution of operational issues between sales and support functions. + Prompt escalation and resolution of client issues and proactively mitigate client impact whilst enhancing the client experience. + Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery. + Ensuring post-trade processes are managed efficiently and effectively such as prompt resolution of booking and settlement issues. + Collaborate with control functions (Legal, Compliance, Risk, Audit, Finance) to maintain governance and control infrastructure. + Ensure efficient management of Pre-Agreed Spread (PAS) processes across the CE5 countries. **Job Purpose and Main Responsibilities:** + Experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office + Understanding of Markets Products or Financial Degree + Some experience working in a financial organization may help **Qualifications and Competencies:** + Advanced level of English Knowledge + Excellent interpersonal and communication skills + Strong quantitative / problem-solving skills + Self-motivated, innovative, results-oriented individual + Highly organized individual with special attention to details + Strong time management / prioritization skills with ability to manage multiple competing priorities and deadlines at any given time + Ability to work effectively both individually and within a team environment, and to interact professionally with other department ------------------------------------------------------ **Job Family Group:** Institutional Sales ------------------------------------------------------ **Job Family:** Corporate Sales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.