About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong.  The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.  In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

 

About the Job

SUMMARY

This position is responsible for managing Business Services projects and completing building services requests at the Phoenix Home Office. Projects include minor remodels, capital equipment purchases and other activities to support the business.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (including but are not limited to the following):

Manage all aspects of campus maintenance and improvement projects from documenting scope, planning, execution, issue resolution, communication, monitoring, and project close activities.Support the creation of Expenditure Committee requests when needed.Support other Business service teams when needed (mail room, print center, events and facilities)Coordinate and execute preventive maintenance scheduling.Regularly collaborate and communicate with various stakeholders, both internal and external, to break down projects and or maintenance requests into an executable process while aligning with the overall objectives.Work directly with business partners on various events and projects.Ability to perform basic maintenance tasks as related to the corporate office.Responsible for resolving building related issues with a high sense of urgency.Demonstrate agility in revising plans to support changing business needs.Manage the Business Services Request (BSR) work order system and schedule, prioritize, and complete BSR requests.Partner with onsite engineering on HVAC, Lighting, Plumbing, and other building related needs.Manage space needs at the Phoenix Home Office, this is inclusive of furniture and or storage needs.Coordinate maintenance services for the home office for various equipment.Provide vendors with clear direction and ensure understanding; oversee the work through vendor management and project inspections.Partner with local municipalities and contractors to remain current on local codes and regulations.Create Purchase Orders, review and process invoices.Assist in maintaining communications with Business Services, contractors/vendors and Phoenix Home Office Property Management to ensure the campus is hazard free and provide a pleasant work environment.Responsible for an after-hours phone call for emergencies related to HVAC and or equipment at the Phoenix Home Office.Must be available for occasional weekend or after-hours work based on project or business need.

 

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

Associates degree with minimum 3 years’ experience in facility maintenance and/or construction project management, or High School/GED with 6 years’ experience in facility maintenance and/or commercial property management.

SKILLS and EXPERIENCE

Prior Facilities Management or Commercial Property Management skills.Demonstrated excellent customer service and communication skills.Effective communications ability – Able to effectively communicate with all levels of management and associates, both written and verbal.Previous experience in management of CMMS platform, asset management software and space planning.Able to demonstrate negotiation skills, i.e. able to persuade, analyze and dispute.Able to demonstrate multitasking skills, i.e. able to handle multiple projects at one time.Able to demonstrate time management skills, i.e. produce work results that require legible reports, quick reference, and history documentation on projects.Able to demonstrate advanced organizational skills, i.e. produce work results that require legible reports, quick reference, and historical documentation on projects.Experience with MS Office (Excel, Word, PowerPoint, etc.) required.Able to work well in a team environment and independently while tackling problems.Ability to manage multiple tasks and deadlines efficiently and confidently.

PHYSICAL DEMANDS and WORK ENVIRONMENT

Physical agility and strength is required. This position requires handling of objects over 50 pounds, and standing, walking, bending, and/or reaching for ~25% of the day. Other time is spent providing quality assurance inspections and sitting at a desk in front of a computer. 

Able to lift, push, pull, and move equipment, supplies, etc. of 50 pounds or greaterAble to work in small or confining spacesAble to work while standing on a ladderAble to work outdoors in varying weather conditionsWilling, as necessary, to work beyond normal working hours, on weekends, and remain accessible when away from the office

 

Additional Job Considerations

This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

 

Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early educationPaid Volunteer Opportunities to spend time doing good for causes close to heartPrint Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.