JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role:

We are currently seeking a talented and motivated Corporate Concierge, Global Corporate Services to support our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries.

You play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, and aligned to the highest standards required by JLL and our client is paramount.
 

To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.

Job Description

Provide excellent customer service and manage the concierge counter. (Greeting clients and visitors)

Handle telephone switchboard- both internal and external to the firm

Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client’s expectations

Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner

Proactively manage accurate bookings and resolve meeting room conflicts via the EMS/Book-It system

Coordinate and actively involved in event preparation with the event team when needed (catering requests, coordinating with host, catering vendor, venue set up)

Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly

Liaise with the building management office and vendors for office matters (e.g. repair works and visitor registration)

Coordinate with vendors, explain requirements, seek quotations, provide recommendations & arrange work schedule

Perform daily checks of all conference rooms and the office area (including but not limited to the printing area, and pantry area) to ensure stock replenishment and its tidiness

Adhere to procedures and processes as well as manage client expectations and anticipate their needs

Escorting any contractors on-site by request from manager

Provide support for general office administration duties (e.g. invoice process, purchase order, security card requests, pantry ordering, mailing/ printing management

Attend emergency and prepare Incident Report if needed

Compile the appropriate reporting for the clients
 

Qualifications & Requirements:

The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task

Strong customer service and interpersonal skills with ability to relate positively to a wide range of stakeholders, including senior executives and professional employees

Excellent verbal and written communication skills

Experience in front-of-house customer service roles within hospitality, aviation, financial services, investment banking or real estate industries

Confident, friendly, and engaging personality with ability to balance formality and friendliness

Excellent presentation and professional demeanor

Ability to work effectively under pressure, while maintaining work prioritisation and planning

What you can expect from us

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.    

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.   

 
ECREQ482037

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.