FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role requires strong execution and problem-solving capabilities to optimize workflows, drive transformation initiatives, and enhance stakeholder engagement. The incumbent will work closely with the Head of Corporate Client Serving to ensure alignment of operational improvements across functions, optimizing workflows, and enhancing stakeholder engagement to support business objectives.

Responsibilities:

Strategic Business Solutions & Operational Efficiency

Support the Head of Corporate Client Servicing in overseeing team operations by driving efficiency, scalability, and alignment with overall business objectivesLead initiatives to streamline workflows, enhance service capabilities, and improve operational efficiency within the Corporate Client Servicing functionIdentify opportunities to streamline operations, enhance productivity, and drive continuous improvements across key business functionsCollaborate with key stakeholders across Strategy, Partnership Distribution, Governance, Marketing etc. teams to support the development and execution of strategic initiatives that drive long-term business growthAssist in reviewing and improving service delivery processes and operational workflows to enhance efficiency and customer experienceEnsure seamless execution of key projects by supporting prioritization, tracking progress, and identifying potential challengesEstablish performance metrics and tracking mechanisms to assess the success of operational enhancements and transformation efforts

Process Improvement and Offshore Team Collaboration

Manage special projects outside the team’s current capacity, ensuring effective execution, clear deliverables, and measurable business impactAssist in the implementation of operational improvements, ensuring alignment with business objectives and stakeholder needsEnhance collaboration with offshore teams in China and Malaysia, improving execution quality, operational efficiencies, and overall working relationshipsProvide problem-solving efforts for operational challenges, identifying and assisting in implementing process refinements and efficiency enhancementsAct as an ambassador for the team, fostering cross-functional collaboration, ensuring strategic alignment across business units, and strengthening the team’s presence within AIA

Requirements:

University graduate, preferably major in business related subject or equivalent12+ years of solid experience, including at least 5 years of managerial experience with a focus on business strategy, operations, and/or transformation in financial servicesConsulting background with experience in transformation projects preferred, particularly within the insurance industryStrong business knowledge in the insurance industry, with knowledge in the corporate servicing and pension business as an added advantageProven ability to engage and influence senior stakeholders, including C-level executives, through strong relationship management, communication and strategic advisory skillsProven ability to identify innovation opportunities, define and deliver innovative solutionsStrong problem-solving and decision-making abilitiesExperience in driving projects by providing a clear project framework, clarity on content and deliverables, and effective stakeholder engagementExcellent verbal, written, and presentation skills; fluency in English is required, while proficiency in Chinese is an assetOpen-minded, with the ability to consider different stakeholder views and make customer-centric decisions that create win-win solutions for all involved

Others:

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.