Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Follows up the knowledge and transaction quality of after sales care operations. Takes actions to remove information deficiencies. If necessary, leads the information flow with operation teams
• Monitoring corp. Operations team performance, reporting to management and planning actions for improvement
• Suppport collaboration, coordination and team building between corporate operations team
• Works for maximum empowerment and FCR rate in the team to satisfy customers and for teams improvemen
• Monitoring sales performance and reporting to central sales strategy teams.
• Develops proactive or systematic new processes and improves existing ones in commercial care activities ( including retention and upselling) based on customer needs
• Manages team Integration of new products and processes.
• Manages Proactively reviewing the current processes to deliver high quality service/support to the Corporate Customers. To Provide strong leadership and guidance to the team.
• Manages Analyze and evaluate the effectiveness of after sales operations, methods, results.

Who you are

• Bachelor’s degree
• At least 5 years Customer Management Experience within a telecom related organization.
• Deep Understanding of Fixed & Mobile Telecom Products and Services.
• Excellent level of planning and organization management skills
• Analytical thinking
•Strong people and team communication and coordination skills
• Strong followup skills and ability to work under pressure and challenging targets
• Excellent microsof office proficiency
• Excellent presentation skills (both powerpoint preparation and presentation to management)
• Ability to analyze data and use related tools (Excel, Business Objects)
• Experience in Technical Support
• Certification or accreditation in Network Technologies is +
• Good understanding of technical infrastructure
• Good understanding of Process and Project management.
• English will be +

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 


Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye


Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.