At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role drives the design and evolution of digital products and experiences by combining UX/UI expertise, innovation mindset, and strong product orientation. The position ensures digital solutions are customer‑centric, scalable, and aligned with the company’s enterprise roadmap, while delivering measurable business and servicing impact.

Core Role / Responsibilities

Lead UX/UI and digital product design for apps and web experiences aligned with the enterprise digital roadmap.

Translate business, servicing, and customer needs into scalable digital product solutions using service design principles.

Drive innovation initiatives focused on improving customer journeys, digital adoption, and engagement.

Partner with product, technology, marketing, and servicing teams to ensure solutions are feasible, compliant, and value‑driven.

Act as a thought partner to leadership on digital experience evolution and product opportunities.

Minimum Qualifications

Strong UX/UI and service design expertise for digital products.

Product‑oriented mindset with experience in roadmap‑driven development.

Familiarity with financial services, digital payments, or regulated environments (preferred).

Experience working with app and web development teams.

Ability to translate analytics and insights into actionable digital strategies.

Knowledgable in emerging techonologies 

Preferred Qualifications

5 or more years of experience

Adobe suite knowledge is a plus

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.