GENERAL SUMMARY:

Responsible for handling and/or performing the dispatch function. Performs a variety of 
complex tasks, which include but are not limited to, gathering and inputting data into the 
Department’s computer terminal, controlling/monitoring electronic security systems that 
include access controls, alarm monitoring, CCTV monitoring/repair/service and Security 
Incident Report Entry. Responsible for monitoring and logging all aspects of the 
dispatch function including dispatching and directing Officers and taking routine reports. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Daily functions include answering telephones, provides information and/or 
dispatches security personnel as needed while monitoring CCTV, typing, radio 
communications and having public contact while exhibiting excellent customer 
service skills. CCC will also monitor and be responsible for providing confidential 
input and documentation to supervisory team and/or administration on security 
personnel’s field performance.
2. Performs dispatching duties and/or coordinates other staff in the performance of 
their duties. The CCC has the authority to assign, as well as the responsibility to 
direct Officers in their daily activities.
3. Responsible for the monitoring and documentation of performance of all security 
personnel in the field, relative to their communication responses, how they respond 
to calls, overall timeliness, professionalism, visibility and public relations demeanor. 
4. Monitors CCTV system to insure officers are in designated areas and visible to the 
public. Monitors/documents and responds to any performance related concerns. 
Provides input to officer performance, evaluates as it relates to known performance 
behaviors in the field. 
5. Trains and monitors the performance of other staff and maintains necessary 
documentation for assistance/submittal to Supervisor/Leader for employee 
performance review. 

EDUCATION/EXPERIENCE REQUIRED:

Associate’s Degree. Must be able to pass a psychological examination. Three (3) months experience as a security officer or dispatcher, preferred. Ability to type 25 wpm. Excellent interpersonal and communication skills required to interact effectively with 
various internal and external customers. Ability to operate computer systems and prepackaged software, preferred. Additional Information Organization: Henry Ford Hospital - Detroit Main Campus Department: Security Admin. _ Support Svcs Shift: Variable Union Code: Not Applicable