Airswift is looking for a Coordinator to support a major client in Downtown Houston, TX on a 2-month assignment

This position will be responsible for providing support to the Owner Relations Hotline by answering royalty owner calls and responding to owner inquiries.

Responsibilities: Assist and support the Owner Relations Hotline by answering a high volume of owner phone calls and responding to owner inquiries via email Research customer information and take any necessary steps to follow up on actionable items Perform any required system work in order to maintain customer information Submit requests to various groups to update customer information such as Tax ID and banking information Log customer phone calls and email inquiries in Salesforce Perform ad-hoc requests as needed to provide support to the Division Order Analysts and team
Requirements: Bachelor’s degree or equivalent work experience Prior call center or division order experience preferred Excellent problem-solving skills and ability to research Strong customer service orientation Strong attention to detail Proficiency with Excel Ability to prioritize tasks assigned by multiple sources Strong written and verbal communication skills Must be able to adapt well to rapidly changing priorities and responsibilities Ability to operate both independently and as part of a team Organized, with excellent organizational and time management skills Self-motivated, with ability to work with minimal instruction Demonstrated strong work ethic Flexibility regarding workload and priorities Possess a positive, team-oriented attitude
Preferred Qualifications: Understanding of SAP PRA and/or Salesforce Previous customer service experience and/or working for a hotline answering customer inquiries
Working Conditions: Usually, normal office working conditions Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing Ability to answer phone calls during dedicated hotline hours