Job Summary

Provide support to Loss Prevention and Corporate Security. This position will analyze data, video and documentation to mitigate risk and reduce shrink.

This role requires the person to be onsite 5 days a week (700 Cranberry Woods Dr). We are currently recruiting for the following shifts:

Shift 1:
Monday - Friday 7 am - 3 pm as well as fill-in for team members that call off sick or are on vacation

Shift 2:
- Monday, Tuesday, Wednesday 11 pm to 7 am
- Saturday, Sunday 3 pm - 11 pm

Shifts may be subject to change

Job Description

Experience Required: 1 to 3 years; CCTV, Familiarity with case management, Using multi-line phone networkExperience Desired: Ability to properly document incidents both verbally and written; Must be willing to work non- traditional shifts for a 24/7 operations; Loss Prevention or Law Enforcement experienceEducation Desired: Bachelors Degree

Job Responsibilities

Review CCTV footage to assist in identifying shopliftersUtilize emerging technologies to assist in identifying shopliftersMonitor CCTV at HQ to provide 24/7 securityAnswer calls from alarm companies and take appropriate actionDocument incidents called into the SOCProvide video footage to Law Enforcement and other requesting agencies.Spot check cameras companywide to ensure proper functionality.Assist Store Detective Program in updating cases as needed.Support the Loss Prevention Department by initiating service requests received from the stores IMS Service Ticket System. Reviews service ticket request for necessary information essential to determining service required. When information is incomplete, contacts originating requestor for needed additional details/pictures. Communicates with Loss Prevention Coordinator when needed.Enter new Team Members/Updating existing Team Members in the HikVision Door Access Platform for all Corporate, Fresh Foods Manufacturing and Retail locations. Trains/assists Human Resources in Crafton, American Seaway Foods, Butler Refrigerated Meats and Cleveland Cold Storage to manage access locally.

About Us

At Giant Eagle Inc., we’re more than just food. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our grocery Stores and through our Corporate office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.