Resumes must be submitted in English
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU’LL WORK WITH
You’ll join our Technical Support Group (TSG), which provides mission-critical technology support across all Bain offices. This team ensures our employees are equipped with the tools, systems, and technical guidance they need to work effectively and securely.
WHERE YOU’LL FIT WITHIN THE TEAM
As a TSG Support Coordinator, you’ll be the first point of contact for Bain employees who need help with technology. Whether resolving system issues, setting up new equipment, or coordinating vendor repairs, your work will be essential to keeping our teams productive and supported.
WHAT YOU’LL DO
Provide frontline support for IT-related issues and service requests
Install, configure, and upgrade operating systems and software
Troubleshoot and resolve hardware and software problems
Maintain inventory, repair logs, and activity tracking systems
Enforce TSG technology policies and best practices
Manage user accounts and access permissions
Coordinate vendor repairs and off-site service needs
Assist with application testing and technology upgrades
Monitor system backups and test recovery processes
Lead end-user training sessions and develop support materials
Support onboarding for new TSG team members
ABOUT YOU
Must have:
1–3+ years of experience in IT or customer-facing technology support
Demonstrated interest and aptitude in technology
Strong troubleshooting and analytical problem-solving skills
Excellent communication and customer service skills
Ability to manage time effectively in a fast-paced, multitasking environment
Calm and clear-headed under pressure
Team-oriented with a proactive approach to helping others
Comfortable occasionally working extended hours to support urgent projects
Nice to have:
Prior corporate experience in IT support
Experience using remote support tools
Familiarity with documentation and IT service workflows
Education:
Associate's or Bachelor’s degree, or equivalent experience