Job Summary: 

Our Inside Sales Rep (ISR) position plays a critical role in our overall Catering Sales strategy and is responsible for the recovery portion of our customer’s journey.  ISRs are remote, working from home, and are part of an extended team of sales people covering similar markets. They are responsible for recovering at risk and lapsing clients in a specific geographic market and carry revenue, activity, and reactivation conversion objectives. This role is an entry-point to launching a career in sales with Panera Catering.

Essential Functions of the Job and Key Responsibilities:

Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, and dollar value of reactivated clientsHigh volume of outbound calling to at risk, lapsing, and reactivated clients to secure future orders and generate incremental and ongoing revenueMaster the reactivation sales play and achieve a high conversion of lapsing clientsQualify clients and their respective organizations, gathering and tracking information in our CRMUnderstand client buying patterns and future needs, forecasting large transactions in our CRMAchieve assigned period, quarterly and target revenue goals through selling activitiesPrevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfactionBuild relationships with local catering teams and partner to successfully execute catering orders and delight our customersWork in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clientsTeam with Catering Sales Managers/Sr. Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account managementActively drive and encourage online ordering and loyalty program sign-ups with clientsDevelop mastery of Panera Catering’s offer and how we operate as a selling organization, ultimately to become a quota-carrying sales representativeAble to effectively manage time within the allotted 40-hour work week

Additional Job Functions:

Attend and participate in team meetingsPerform other job functions as directed by LeadershipAvailable for travel up to 10% of the time

Required Knowledge, Skills and Competencies:

High School diploma required; Associate’s Degree or higher preferred1-2 years call center-like experience preferredHigh-energy individual with a passion for sales and growing their businessExperience making high volume of calls and executing defined sales playsAbility to engage with lost or lapsed clients and build relationshipsExperience and proficiency with CRM tools (Salesforce.com) and MS Office suiteSense of urgency, attention to detail with strong organizational and follow-up skillsAbility to effectively prioritize and multitaskStrong relationship building skills, especially via remote channelsExperience working in an extended sales team model preferredExcellent written and verbal communication skillsMust be able to effectively work in a home or virtual based environment
Additional Description :

Competitive Pay $40,135-$56,189 Annually