**Additional Information** **Job Number** 25130587 **Job Category** Sales & Marketing **Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica,VIEW ON MAP (https://www.google.com/maps?q=Costa%20Rica%20Marriott%20Hotel%20Hacienda%20Belen%2C%20700%20meters%20west%20from%20Bridgestone/Firestone%2C%20Heredia%2C%20Costa%20Rica%2C%20Costa%20Rica%2C) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Promote awareness of brand image internally and externally. Develop marketing and promotional materials. Prepare or edit letters, invitations, monthly and quarterly reports using Adobe suite, word processing, spreadsheet, database, or presentation software. Make updates to property website as required. When the Marketing Manager is not available, responds to all daily general media or customer inquiries, or refer to an appropriate person such as the Director of Sales & Marketing. Help to monitor social media platforms and other external factors to identify potential or actual areas of opportunity, respond within 24 hours to all social media alerts. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate and host on-property visits from media, including reservations, amenities, special requests, and dining. File and update press and customer database as well as the digital library. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **CRITICAL TASKS** **Sales** + Promote awareness of brand image internally and externally. + Develop marketing materials for promotions, events, property tours, outlet activations and sales efforts. + Produce photography and video as needed to develop marketing materials. + Anticipate opportunities for communicating key events with all channels including TV screens, in-room channel, VIP tucan website/app, distribution lists. + Order collateral and office supplies. + Manage database as directed, schedule mailings to the database on a regular basis in conjunction with Promotions Coordinator, as needed. **Public Relations and Social Media** + Refer requests for information from the media to an appropriate spokesperson or information source. + Prepare or edit letters, invitations, monthly and quarterly reports, using Adobe suite, word processing, spreadsheet, database, or presentation software. + Support activities and initiatives to bolster the property's reputation and image in the media and in the community. + Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates. + Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours. + When Marketing Manager is not available, respond to all daily general media inquiries via email, phone, and/or written correspondence. + Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. + Update digital library on MDAM, DAC and Product Catalog as needed. + Attend daily line-ups promptly. + Monitor media coverage and other external factors to identify potential or actual areas of opportunity, and inform the appropriate stakeholders. + File information and update press and customer database. + Share on a weekly basis property events and content that is relevant to Public Relations, Social Media and Field Marketing to maximize reach. + Assist with on-site media relations for local events, including, but not limited to, grand openings/anniversaries, marketing/promotional events, and other press functions. **Policies and Procedures** + Follow company and department policies and procedures. + Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. + Protect the privacy and security of guests and coworkers. + Maintain confidentiality of proprietary materials and information. + Perform other reasonable job duties as requested by Supervisors. **Guest Relations** + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Engage guests in conversation regarding their stay, property services, and area attractions/offerings. + Address guests' service needs in a professional, positive, and timely manner. + Thank guests with genuine appreciation and provide a fond farewell. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. **Communication** + Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports, artwork), including proofreading and editing written information to ensure accuracy and completeness. + Exchange information with other employees using electronic devices (e.g. email). + Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. + Speak to guests and co-workers using clear, appropriate and professional language. + Talk with and listen to other employees to effectively exchange information. + Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. **Working with Others** + Develop and maintain positive and productive working relationships with other employees and departments. + Support all co-workers and treat them with dignity and respect. + Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. + Partner with and assist others to promote an environment of teamwork and achieve common goals. **Physical Tasks** + Enter and locate work-related information using computer. + Read and visually verify information in a variety of formats (e.g., small print). + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. **CRITICAL COMPETENCIES** + Analytical Skills + Computer Skills + Learning + Decision-Making + Interpersonal Skills + Customer Service Orientation + Team Work + Communications + Listening + Writing + Telephone Etiquette Skills + English Language Proficiency + Applied Reading + Electronic Communication **Personal Attributes:** + Dependability + Initiative + Adaptability/Flexibility + Positive Demeanor + Presentation + Integrity + Innovation + Creativity **Organization:** + Planning and Organizing + Detail Orientation + Multi-Tasking + Time Management **Sales:** + Product Promotion + Public Relations + Media Communication **PREFERRED QUALIFICATIONS** **Education** + Bachelor's Degree in a related field such as Design + Related Work Experience + At least 1 year of related work experience preferred + Proficient with Adobe Suite programs + Bilingual (English, Spanish) _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.