Job overview and responsibilities

The Coordinator – Training Center Operations serves as the first point of contact for pilots, staff, and visitors at the Flight Training Center (FTC).

This position provides essential administrative support to the Flight Operations division – supporting Electronic Flight Bag (EFB) configuration and troubleshooting, supporting the onboarding of all New Hire pilots, coordinating hotel assignments for pilots at the FTC for training, and a variety of other administrative tasks. Serves as a SME for all pilot badging inquiries, Chinese visas and passports, and SIDA badges. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

Create, monitor, audit, and communicate hotel assignments for line pilots coming in for training and others traveling to the FTC on company businessPartner with external stakeholders to ensure hotel reservations comply with UPA contractual obligationsManage United Airlines regulatory compliance requirements for Chinese Visa submissions and renewal, passport renewals and changes, foreign national pilot registration and documentation, and SIDA badge complianceServe as front-line technology experts for pilot EFBs, including initial configuration, installation, troubleshooting, and replacement of iPads in a timely and efficient mannerProvide excellence customer service support to pilot inquiries and provide front-line administrative support in the onboarding of new hires at theFTC – including MA employees and new-hire pilot classes - to include fingerprinting, I-9 form support, EFB configuration, business cards, and badging and access controlAct as a subject matter expert for pilot crew badging to support all badging inquiries, including updates, reprints, and support for damaged or expired badgesSupport the execution of all pilot renewal badging across the UAL systemSupports the return to work process for pilots returning from leaveProvide critical administrative support to special projects and new initiatives across Flight Operations and the Flight Training Center as assigned

Job overview and responsibilities

The Coordinator – Training Center Operations serves as the first point of contact for pilots, staff, and visitors at the Flight Training Center (FTC).

This position provides essential administrative support to the Flight Operations division – supporting Electronic Flight Bag (EFB) configuration and troubleshooting, supporting the onboarding of all New Hire pilots, coordinating hotel assignments for pilots at the FTC for training, and a variety of other administrative tasks. Serves as a SME for all pilot badging inquiries, Chinese visas and passports, and SIDA badges. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

Create, monitor, audit, and communicate hotel assignments for line pilots coming in for training and others traveling to the FTC on company businessPartner with external stakeholders to ensure hotel reservations comply with UPA contractual obligationsManage United Airlines regulatory compliance requirements for Chinese Visa submissions and renewal, passport renewals and changes, foreign national pilot registration and documentation, and SIDA badge complianceServe as front-line technology experts for pilot EFBs, including initial configuration, installation, troubleshooting, and replacement of iPads in a timely and efficient mannerProvide excellence customer service support to pilot inquiries and provide front-line administrative support in the onboarding of new hires at theFTC – including MA employees and new-hire pilot classes - to include fingerprinting, I-9 form support, EFB configuration, business cards, and badging and access controlAct as a subject matter expert for pilot crew badging to support all badging inquiries, including updates, reprints, and support for damaged or expired badgesSupport the execution of all pilot renewal badging across the UAL systemSupports the return to work process for pilots returning from leaveProvide critical administrative support to special projects and new initiatives across Flight Operations and the Flight Training Center as assigned

What will help you propel from the pack (Required Qualifications):

High school diploma or equivalentFinance or business1-2 years of administrative work experience1-2 years of customer service experienceAttendance is required at work location – this position is an essential, operational roleWilling to work a flexible schedule to support a 362-day per year operation, including holidays, weekends, and non-traditional business hoursAbility to be reliable and punctual is a crucial function of the positionAbility to actively perform tasks and duties assigned in a timely and responsive mannerMust be able to prioritize work, function in a high-pressure, fast paced team environment and meet stringent deadlines for completing tasksAbility to communicate clearly and effectively, both orally and in writing at all levelsMust be able to effectively communicate in English, both verbally and writtenAbility to respond positively to changes and constructive feedbackStrong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projectsProficient in Microsoft Office SuiteMust be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degree or 4 years of relevant work experience2 years of business or finance experience

What will help you propel from the pack (Required Qualifications):

High school diploma or equivalentFinance or business1-2 years of administrative work experience1-2 years of customer service experienceAttendance is required at work location – this position is an essential, operational roleWilling to work a flexible schedule to support a 362-day per year operation, including holidays, weekends, and non-traditional business hoursAbility to be reliable and punctual is a crucial function of the positionAbility to actively perform tasks and duties assigned in a timely and responsive mannerMust be able to prioritize work, function in a high-pressure, fast paced team environment and meet stringent deadlines for completing tasksAbility to communicate clearly and effectively, both orally and in writing at all levelsMust be able to effectively communicate in English, both verbally and writtenAbility to respond positively to changes and constructive feedbackStrong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projectsProficient in Microsoft Office SuiteMust be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degree or 4 years of relevant work experience2 years of business or finance experience