Summary:

The Pharmacy Systems and Operations Coordinator oversees the implementation, maintenance, and quality 
assurance of pharmacy technologies and medication use improvement initiatives. Serves as liaison between 
pharmacy, nursing, and medical staff, other healthcare professionals, and corporate pharmacy services to ensure 
safe, timely, efficient, equitable, effective, and patient-centered medication use safe.
Scope of responsibilities include pharmacy automation and technology systems, distribution operations, 
compounding and preparation, and education related to all aspects of pharmacy operations. Project management, 
oversight and involvement will range from independent work on small projects, to leading teams on large scale 
system-wide changes. Many projects will involve departments external to pharmacy and the coordinator will be 
required to use advanced communication and project management skills lead quality and efficiency improvement 
efforts. An understanding of and the ability to apply lean principles is important to success in this position.
The coordinator reports directly to the Inpatient Pharmacy Manager but may also support other Managers.

QUALIFICATIONS
Education
Minimum: Bachelor's of Science in Pharmacy or PharmD. 
Preferred: PharmD and MS or MBA focused on operation management and performance improvement.

Credentials/Licensure
Minimum: Registered Pharmacist, Michigan Licensure
Preferred: ASHP Accredited PGY-1 Residency and PGY-2 Pharmacy Administration Residency
Related Experience
Minimum: Five years of Pharmacy medication systems and/or operations experience in an acute care 
environment or completion of a two-year pharmacy medications systems and / or management 
residency training program. 
Preferred: Certifications and experience directly applicable to the pharmacy department.
Other Knowledge, Skills and Abilities
Preferred: Specialized training in personnel management, conflict resolution, negotiations, and contract 
management. 
Computer Competency
Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and 
computer navigation. Ability to use other software required to perform essential functions.
Physical/Mental 
Minimum: Sit, stand, stoop, twist, walk (30% - 80% of work time). Lift, carry, push pull objects weighing up to 
20 lbs. (10% of work time). Perform detailed tasks with frequent interruptions & changing 
priorities (80% of work time). Hear speech and distinguish sounds; speak loudly and softly; 
utilize near vision; fine motor skills and manual dexterity.

ESSENTIAL FUNCTIONS
The Pharmacy Systems and Operations Clinical Coordinator is responsible for the following at Trinity Health and 
entities for which Trinity Health provides contracted services, such as Mary Free Bed: 
A. Pharmacy System and Operations Coordination and Implementation.
1. Responsible for operational systems to assure appropriate prescribing, distribution, administration, 
and monitoring outcomes of drug therapy process. 
2. In collaboration with Inpatient Pharmacy Manager and Pharmacy Operations Manager, assist in 
oversight of day-to-day operations while identifying and resolving problems which occur. 
3. Manage technology and automation to allow for optimum resources. Assure that existing 
automation is being utilized at the highest level of efficiency and develop efficiency standards for 
each. 
4. Evaluate new automation that may bring additional value to Trinity Health and entities for which 
Trinity Health provides contracted services, such as Mary Free Bed. 
5. Sustain compliance within sterile compounding (USP 797), non-sterile compounding practices (USP 
795) and handing of hazardous drugs (USP 800). 
6. Infusion pump drug libraries (e.g. CADD, PCA, Syringe – Coordinates the development and 
maintenance of drug libraries in infusion pumps including available concentrations and guardrails
7. Assist and coordinate efforts to ensure operations meet compliance and quality improvement 
standards and initiatives. 
8. Planning and project management for specific projects and new services related to departmental 
goals. 
9. Write and/or review policies and procedures. 
10. Conduct post-implementation assessment of pharmacy automation enhancements and new 
pharmacy programs to ensure desired changes are achieved. Change systems to achieve desired 
results. 
11. Prepare work plans, identifying steps involved, resources required and parties who should be 
involved both within and outside the department. 
B. Financial Management
1. Sustain efforts to improve financial performance in assigned areas of responsibility.
2. Coordinates and maintains pharmacy dashboards related to pharmacy workload and productivity.
3. Identify opportunities to redesign operational systems to maximize labor and operational 
efficiency. 
C. Medication Use Outcomes and Stewardship 
1. Represents department and organization at System Office and/or local Health Ministry 
committees/subcommittees and various advisory committees.
2. Supports appropriate drug utilization across full continuum of patient care as defined by Managers. 
3. Monitor prescription costs and drug utilization trends across the full continuum of care and makes 
recommendations that promote the cost-effective use of pharmaceuticals.
4. Monitor internal and external quality metrics related to medication use and quality improvement 
initiatives as necessary.
5. Enforces state and federal licensing regulations (DEA, CMS, MDPH, JCAHO Michigan Department of 
Licensing and Regulation, etc.) governing the receipt, handling, storage, distribution and waste of 
controlled substances and investigational drugs. 
D. Human resource management
1. Hold pharmacy colleagues accountable to practice and service standards of the department and 
institution. Notifies Managers of any personnel issues in a proactive and timely manner.
2. Supports recruitment interviews of candidates for open positions. 
3. Assure proper training for end users and competency validation.
4. Develops standard work, provides coaching, monitors progress, and provide feedback to Manager 
on colleague performance. 
5. Creates opportunities to advance colleagues professional development goals by creating 
framework for advancement and directing, coaching and supporting colleagues to grow. 
6. Supports pharmacist practice councils (i.e. Med-Surg and Critical Care) and pharmacist staff 
meetings.
7. Participate as a member of pharmacy department and hospital multidisciplinary team and 
committees, including but not limited to the following: 
i. Pharmacist Committees, Inpatient Pharmacy Operations, Drug Shortages, Residency Advisory 
Committee. 
ii. Member, various standing department and hospital multidisciplinary committees, ad hoc 
committees, and improvement teams as appropriate. 
E. Teaching/ Scholarship 
1. Actively participate in the education of the next generation of pharmacists via pharmacy student 
clerkships, pharmacy internships, and post-graduate residency training programs.
2. Serve as an advisor and/or preceptor for students/interns/residents on patient care and 
administrative rotations/residencies.
3. Supports clinical research, residency projects, and acts as a career advisor to pharmacy residents.
F. Other 
1. Maintains knowledge of current trends and developments in the practice of pharmacy.
2. Direct and/or indirect patient care activities for not more than 20% of salaried time.
3. Creates a work climate that empowers colleagues and values their contributions.
4. Behaves in accordance with the Mission, Vision and Values of Trinity Health.
5. Will perform other duties as assigned. 
SYSTEMS AND INFORMATION
To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance 
Portability and Accountability Act (HIPAA) and Trinity Health Grand Rapids’ Confidentiality of Information 
Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and 
information access as appropriate for this position.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the people 
assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, 
duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the 
incumbent’s supervisor

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.