About Foundever ™

Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.

 

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.

 

How’s it going so far? Here’s what others have to say about the work we’re doing: check out our award-winning results.

And, we’re having fun while we do it – learn more about our award-winning culture.

Get to know more about us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

 

Or hear directly from our people about what it’s like to wake up and keep brand promises: Foundever stories.

Job Summary

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This role translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results.They define conversational strategies, assessment, create conversation flows and scripts, and collaborate with clients and technical teams to ensure high-quality implementations. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. 

Location

Remote — must be located in Portugal, Egypt, Spain, Serbia, Romania, or Poland.
Eligibility: Candidates must reside and be legally authorized to work in one of the above countries.

Duties and Responsibilities Collaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomes  Realize the assessment and conversational AI strategy   Responsible for building conversational scenarios and flows   Build proto persona, bot persona and tone of voice and make voice proposal fitting with the brand expectation for Voicebots   Participate actively in the KPI analysis, roadmap and continuous improvement of the bot  Responsible for bot training and gen AI knowledge base reinforcement  Elaborate and maintain in time conversational flows architecture (Miro / X mind)  Elaborate and integrate conversational content based on text  Manage testing, adjust testing protocol model to the project, realize on-going testing of the experience built, identify testers and consolidate testing feedback   Integrate changes or evolutions validated by the client during the run  Qualifications - Education  

Must have:   

 

5+ years of experience in conversational design for chatbots, voicebots, or virtual assistants  Strong understanding of user experience (UX) principles and conversational flows  Ability to write clear, natural, and engaging dialogue for different user personas  Knowledge of NLP/NLU concepts and how AI interprets language  Familiarity with conversational platforms (e.g., Cognigy)  Ability to create and maintain dialogue trees, intents, and entities  Collaboration skills to work with developers, AI engineers, and product teams  Testing and iteration skills – ability to test conversations, analyze metrics, and improve flows  Fluent in French & English. Other languages are appreciated 

Nice to have:  

Experience with voice interfaces and speech technologies (STT/TTS)  Understanding of multilingual or cross-cultural conversational design  Basic coding or scripting skills for integration with AI platforms  Knowledge of analytics tools to track user interactions and performance  Experience with LLMs or generative AI for enhancing conversational responses  Familiarity with accessibility and inclusive design principles 

 

The work environment

•    Competitive compensation package.
•    Excellent learning and development opportunities
•    Growth opportunities within an expanding team.

 

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