About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Summary

The CAI Engineer (Conversational AI Engineer) is responsible for developing and deploying Conversational AI solutions (chatbots and voicebots), using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.  

Roles and Responsibilities Implement system integrations for seamless automation across platforms  Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses  Ensure safe and reliable AI model by implementing safeguards and governance measures  Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration  Document architectures, configurations, and deployment processes to maintain transparency and reproducibility  Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals  Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations  Create best practices for hybrid bots with NLU and LLM Preferred Qualifications and Experience

Must have:   

5+ years. And it would be importante to have experience with LLM voicebots. Experience with machine learning and deep learning frameworks  Knowledge of data preprocessing, feature engineering, and data pipelines  Experience with AI models for chatbots or voicebots  Experience with model evaluation, tuning, and deployment  Knowledge of conversational AI platforms for chatbot and voicebot development.(Cognigy)  Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems  Model deployment and integration skills, including APIs and system integrations  Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability  Understanding of AI safety, bias mitigation, and ethical practices in conversational AI  Ability to document architectures, configurations, and deployment procedures clearly  Collaboration skills to work with product, engineering, and UX teams  Fluent in written and spoken English and French 

 

Nice to have:   

Proficiency in German, French or any other EU language  A proactive attitude, with a passion for learning and keeping up with the latest industry trends  A collaborative team player who can also work independently with minimal supervision  Experience in chatbot and voicebot project using Cognigy Why You'll Love This Role