Description

Service Controls Engineer (Remote) is responsible for providing outstanding service to our customers. This role, which is salaried and exempt, demands strong to excellent technical troubleshooting abilities, as well as leadership, project management, and customer relationship skills. Reporting directly to the Director, Project Management, this position also involves extensive collaboration with the Sr. Program Manager. The incumbent must be capable of making independent decisions and taking decisive actions, in addition to fulfilling various technical duties.

Our Controls Engineer will spend time working in the office and remotely from home. Candidates will work night and/or early morning shifts (e.g. 5:00 PM – 1:00 AM or 12:00 AM – 8:00 AM) including weekends and holidays for a full 365 day support. For high priority incidents or coverage needs, hours may occasionally be adjusted. A candidate’s home office environment must support reliable, secure internet connection and professional communication setup.

The position may require occasional travel to other sites.

Key Responsibilities:

Lead and direct junior team members, providing guidance and support as needed.

Cultivate and maintain strong relationships with both external clients and internal teams.

Utilize extensive knowledge of control systems to troubleshoot issues and perform basic PLC programming independently.

Read electrical schematics, produce electrical prints, and create control panel designs with efficiency and precision.

Drive efficiency by providing and executing innovative ideas for control system improvement.

Ensure safety practices are always adhered to, including the use of appropriate PPE and awareness of situational dangers.

Utilize a range of hand and powered tools, as well as electrical testing devices, proficiently.

Demonstrate competence in using common computer software, as well as professional software such as AutoCAD and PLC programming software for troubleshooting.

Provide remote technical troubleshooting and issue resolution for PLC-controlled automated systems using tools such as VNC, VPN, and remote HMI/SCADA access.

Interface with client stakeholders (engineers, technicians, operations staff) via phone, video call, and email to diagnose and resolve system faults quickly and effectively.

Interpret and redline existing AutoCAD Electrical schematics and wiring diagrams for troubleshooting and documentation purposes.

Make authorized PLC code changes within defined standards and architecture (Allen Bradley and Siemens platforms).

Maintain detailed and clear service documentation, including logs of actions taken, system status, and recommendations for follow-up work.

Draft or edit standard work instructions and process documentation based on observed issues, system reviews, and troubleshooting history.

Review technical drawings and documentation during non-call time to ensure system accuracy and readiness for future support needs.

Escalate unresolved or systemic issues to engineering or development teams as needed.

Other responsibilities may be assigned based on business needs.

Skills

automation, programming, allen bradley plc, Troubleshooting, Allen-bradley, Plc programming, schematic

Additional Skills & Qualifications

Education and Experience:

Associate degree or equivalent technical/vocational training in electrical, industrial automation, or controls systems required.

Minimum 5 years of field experience in airport (passenger boarding bridges, baggage handling systems) and theme parks

Strong troubleshooting proficiency with both Allen Bradley and Siemens PLCs in an operational or support capacity.

Prior experience reading and annotating AutoCAD Electrical schematics (design experience not required) or similar such as Revit (by Autodesk), SolidWorks Electrical, etc.

Extensive industry experience and collaboration experience, with a proven ability to work independently and lead a team effectively.

Strong project management skills, with the ability to manage multiple tasks and deadlines simultaneously.

Excellent communication skills, both verbal and written, with a customer-centric approach.

Comfortable working in diverse environments, especially airports.

Adaptable to high-pressure situations, with a proactive and solution-oriented mindset.

Must be authorized to work in the United States without sponsorship now and in the future.

Technical Skills:

Strong proficiency in interpreting and troubleshooting ladder logic and function block diagrams.

Basic to intermediate ability to navigate and modify existing PLC code (no full programming required).

Demonstrated experience with industrial network diagnostics, remote access tools, and HMI/SCADA systems. Proficient in Ignition software: advanced users preferred.

Ability to document work in a clear, technical, and structured manner.

Soft Skills:

Outstanding customer service and communication skills are essential. Candidates must be articulate and easily understood when communicating via phone or video conference. Written communication should be clear, concise, and informative — detailing what was done during a service call, the current system status, and any remaining actions needed.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $43.00 - $58.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.