Job title: Controlling Operations GBU Service Manager - LATAM

Location: MéxicoJob type: Permanent 

About the job 

Our Team: 

The MCO GBU Service Management position is part of the Regional Controlling Operations leadership team and the country/MCO Finance senior LT. The GBU SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target stage and will be monitoring for the service quality. Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing processes resources to provide transversal and geography agnostic support. The incumbent will be a leader with ability to influence local stakeholders, bring different strategic views together.

Main responsibilities: 

Guide and monitor local & regional implementation plans with agreed to timelines and coordinate the transformation with his/her peers reporting to the Regional Head of GBU/CF Service ManagementEnabling a successful change with the organization.Accountable for the E2E Quality Assurance by monitoring and oversights service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:Monitoring the changes delivered and performance of the services.Communicating KPIs (defined by GPL)Understand local leaders requirements, gathering feedback, challenging status quo and aligning priorities while maintaining strong relationshipsTranslate local requirements to operationalContribute to major transformation programs like finance academy and oversee operational excellence in business planning & budget processes w/ broad business impact.Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfactionThrough customer insights, identifying impactful strategic areas for process optimization and efficiency improvementsEstablish and lead effective partner networks/working relationships with local Finance stakeholders.Monitor operational excellence in service delivery through oversight of service levelsConnect local priorities with different global targets to achieve the best outcome for SanofiContribute to the partnership with the Decision Support & Analytics COE to increase UX and operational excellenceProvide input to service delivery & GPO teams regarding customer-centric approaches, quality standards, and customer satisfaction enhancement strategiesCreate a positive and supporting atmosphere among local stakeholders despite uncontrollable circumstances.Act as right hand of the local CFO for local transversal & strategic projects

  

About you  

Experience:Solid experience in Finance as a Finance Business Partner or related position with increasing responsibility.Operational experience within controlling in the pharmaceutical industry.Transformation experienceTechnical skills: Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGAExcellent organizational and analytical skills as well as communication skills to build commitment and create trust.Strong analytical capabilities and proven experience working collaborativelyFinance background with a focus on controlling activitiesSolid understanding of financial tools and ERPFinancial Reporting and Compliance understandingUnderstanding of Internal Controls and Audit EnvironmentExcellent project management, organizational and analytical skillsSoft Skills: Continuous learning mindsetEffective change leader with ability to communicate need for changeHigh customer oriented mindset; proven ability to actively listen to the needs of stakeholder’s deadlines.Conflict resolution mindsetProven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.Drive change and efficiency through proactively challenging the status quo.Experience with TM1 and SAPEducation: Bachelor’s degree in Accounting or Finance.Languages: Fluent in Spanish & English is a must. 

Pursue progress, discover extraordinary 

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.  

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! 

#LI-LAT #LI-HYBRID

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!