Overview History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports. Day and Night shifts available. Responsibilities The Controller is responsible for handling day-to-day ambulance operations alongside Dispatch, Operations, Fleet, Risk, and Scheduling. Daily tasks include, but not limited to, daily crew pairings and staffing, movement of fleet, working with multiple departments, handling controller and psych line phone calls, and assisting with crew issues. Essential Duties & Responsibilities + Works with station managers regarding equipment, schedules, and employees. + Responsible for daily crew pairings and moving vehicles. + Works with fleet regarding preventive maintenance and vehicle issues. + Accurately complete, organize, enter/file all necessary documentation. + Be able to critically think through crew issues that arise and come up with resolutions. Controller Tasks + Pulling call offs + Pairing missing partners + Updating ESO + Updating Logis + Assist calling employees to pair day prior + Vehicle movements for maintenance + Tows/vehicle issue with crews + Rig counts + Update Op Iq tickets + Update Dispatch Board + Crew incidents/issues + Controller line phone calls + Psych line phone calls + Notification of crew issues + Communicate with multiple departments as needed + All other duties as assigned Qualifications + Ability to maintain composure in an emergency + Ability to learn policies and procedures and recognizing when to apply them + Map reading skills + Problem solving skills + Must possess excellent interpersonal skills + Should have “whatever it takes” attitude to get the job done + Ability to multi-task and handle a fair amount of stress when busy + Always maintain a positive and professional attitude + Related experience in Superior Communication Center preferred Benefits + Flexible Scheduling + Competitive Compensation + Immediate EMT/Paramedic Job Placement + Multiple Station Locations with the Ability to Transfer Throughout Company + Opportunity to Work Overtime + Health/Dental/Life Insurance + Tuition Reimbursement + Opportunity for Career Growth Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: Benefits Page. (https://www.superiorambulance.com/benefits) Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V Salary Range USD $26.00 - USD $36.00 /Hr. rates offered based on years of experience