Responsibilities\nPlace booking with carrier/co-loaders.\nUtilize process monitors and workflows on daily basis in Oracle system.\nProvide exceptional services and ensure customer satisfaction, any exceptions need to be escalated on time.\nEnsure smooth and timely freight process flow.\nEnsure accurate and timely data entry into our operating system and other customer specific systems.\nEnsure documents are timely sent to customer or broker for customs purposes.\nContribute to maintain strong relationships with suppliers (shipping lines, trucking companies, and others)\nOverseas communications, timely responses emails and requests (internal and external)\nScan and e-File relevant documents to overseas stations, agents and/or customers\nSorting and filing of documents to prevent any backlog in paper administration.\nAny other duties as assigned by the superior from time to time.\nAbility to prioritize based on importance/urgency.\nRequirements\nMinimum 1-2 years of working experience in freight forwarding experience is a must.\nUnderstanding of international freight documentation process, a plus\nEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.\nPro-active, strong organizational skills\nGood computer skills (Microsoft Office) and prefer fluent in English speaking and Mandarin Chinese (HSK5-6 or business level if any)\nProblem solving skills.\nGood analytical and proactive mindset\nHave a sense of ownership and accountability.\n