Join a team where your expertise shapes the future of risk management and operational excellence. Make a real impact and grow your career with us! You’ll collaborate with talented professionals, expand your skills, and contribute to a culture of continuous improvement. Experience career mobility and development opportunities while helping us deliver best-in-class solutions. Be part of a team that values your ideas and empowers you to drive change.

As a Control Manager in Business Operations, you play a key role in preventing, detecting, and monitoring operational, regulatory, and reputational risks. You work closely with bankers and cross-functional teams to resolve control issues and enhance risk and control processes. Your efforts help strengthen our control environment and support our commitment to operational excellence. You’ll contribute to a collaborative team culture focused on continuous improvement and innovation. This role offers the opportunity to make a meaningful impact on our business and your career.

You will support the management of risk and controls within Business Operations, working with teams across Controls, Product, Operations, Finance, Regulatory Governance, Legal, and Compliance. Your input will help drive consistent and rigorous operational risk and control practices, issue resolution, and solution recommendations. You’ll also enhance monitoring and reporting to ensure meaningful metrics inform the health of our risk and control environment.

Job responsibilities

Support the management of risk and controls in Business Operations Assist with developing, implementing, and executing risk and control related business processes Conduct due diligence regarding potential control breaks Manage day-to-day operational activities, including mailbox management, tracking key metrics, and analysis / reporting Analyze and report on service level agreements, compliance breaches, and status updates Record and document mitigation actions and prepare meeting materials Provide reporting and documentation regarding control errors Contribute to control design and recommend improvements for the control environment Collaborate with cross-functional teams to drive consistent operational risk and control practices, issue resolution, and solution recommendations Enhance monitoring and reporting to deliver meaningful metrics to inform on health of risk and control environment Work with front office to resolve control breaks, ensure compliance, and integrate confirmed control breaks into scorecards Required qualifications, capabilities, and skills Bachelor’s degree or equivalent Three years of experience in financial services specializing in controls, operations, audit, quality assurance, operational risk management, or compliance Experience working with cross-functional teams to analyze, design, and deliver best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Exceptional written and verbal communication skills Strong networking, collaboration, and relationship-building abilities Excellent problem-solving, analytical, and critical thinking skills Highly organized and adaptable, able to prioritize multiple tasks in fast-paced environments Acute attention to detail Preferred qualifications, capabilities, and skills Business knowledge with ability to understand complex business and regulatory requirements Experience with Alteryx and QlikSense for process automation and efficiency MS SharePoint knowledge Ability to work autonomously and adapt to shifting priorities Experience influencing stakeholders and making informed decisions Ability to justify decision making and drive change independently Positive and inspiring attitude