Job purpose:
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Kraków: Hybrid working model (3days office / 2 days home)
Priorities and Objectives
Quote creation and SAP contract booking and management for the OneSource Service customer accounts
Invoice creation and customization for OneSource service contracts and chargebacks
Ensuring accuracy of varied contract coverage offered – SAP pricing conditions
Equipment change management - adds, deletes and changes to OneSource instruments
Quality checks for SAP contracts and customer invoices, regular progress reporting
Contract management - monitoring contract renewals with local Sales and Delivery teams
Close Cooperation with Finance, Legal (MSA/SOW review) and Accounts Receivable
Additional Responsibilities
Working closely with finance team to ensure accurate financial performance reporting
Supporting ongoing continuous improvements for the OneSource business
Developing meaningful performance measures, indicators and metrics
Participating in additional projects like Robotics Process Automation
Requirements
Minimum bachelor’s degree, preferably economic or technical disciplines
1-3 year back-office experience, preferably with SAP (SD/FI) or other ERP systems
Self-motivated individual with strong organizational and problem-solving skills
Open-minded, enthusiasm and openness for change and innovation
Experience with Microsoft Office with a focus on very good Excel skills
Fluent English, knowing Japanese language would be a strong asset
What we offer:
Private healthcare including dental care – MEDICOVER,
Life and long-term disability insurance,
MyBenefit Cafeteria system,
Multisport Card,
Social Fund Subsidies,
Home Office allowance,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.