Contract Support Associate - Inzai Job ID 242303 Posted 16-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Facilities Management Location(s) Chiba - Chiba - Japan **_Role statement_** _A customer and team facing role t_ _o provide exceptional customer service and_ _business_ _support_ _in order to_ _contribute to the continued gro_ _wth and success of the Business, to provide a comprehensive and flexible administration service to the_ _IBM Account._ **_Key Result Areas_** **People & Development** + Promote CBRE culture throughout the teams (Posters; noticeboards; internal communications; Team Meetings etc) + Sickness & absence reporting + Holiday trackingand Overtime with SDM + Collate and process expenses and provide training for team + Maintainpeople records such as training, new starters / leavers (notification; System Set-Up; IT Requests) + Communicate effectively and build/maintainrelationships at all levels with internal and external customers. + Answer calls and emails in a professional andtimelymanner. + Attend andparticipatein any relevant training courses. + Attend regular role specific meetingsin order toshare best practice. + IC Card apply and inventory management support. **Contract** + Assistin compiling Site/Area Monthly Contract Review Pack (& attend monthly meetings) + Ordering of materials / parts / PPE + Plan maintenance visits + Monthly RESO Meeting Report + System Champions e.g. Contract Scope;WebQuote; Dynamic etc + My Supplier (preferred suppliers; how to use; better buying etc) + Ensureaccuratelabour allocations in relevant systems + Attend and activelyparticipatein customer Work Planning Meeting and support Work Order Specialist – Contract Support team with planning and scheduling works. + Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial. + Drive PPM and Reactive performance through direct engagement with engineering team + Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable. **Quality** + Ensure QHSE documentation ismaintainedand readily available using CBRE systems. + Quality Management – record management; process updates (site/country) + Ensure Supplier Management reviews take place and are recorded + Manage CAFM system as key user on site including PPM records, reactive and reporting. + Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. + Tomaintainand update both manual and computer records relating to areas for which CBRE are responsible and keeping the shared CBRE drive and client electronic records up to date to enable full auditable trails. **Finance** + Ensure integrity of financial transactions form contract. Maintaining the WIP, Open purchase orders and debt to agreed contractual defined parameters + Createaccuratepurchase ordersin a timely manner + Create/ raise extra works jobs + Attend and activelyparticipatein weekly finance meeting with contract manager/subcontractors + Regularly review and process supplier invoices + Raise sales invoices (complete billing) in line with contractual and company deadlines + Assistwith month end financial reporting and ensure deadlines are met. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)