Contract Support Job ID 242494 Posted 20-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Leeds - England - United Kingdom of Great Britain and Northern Ireland **Join the CBRE Global Workplace Solutions team as a Contract Support!** **Are you skilled in Customer Service and Administration and, looking for a new role?** CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a **Contract Support** to join our team in Leeds. **What You'll Do:** **Customer Service & Communication:** Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication. **Work Order & Resource Management:** Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs). **Contract & Performance Management:** Understand the contract scope and seek improvements to boost performance and meet client needs. **Supply Chain & Team Coordination:** Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs. **Documentation & Record Keeping:** Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance. **Culture & Compliance:** Foster CBRE's RISE values within the team and assist with other assigned duties. **What We’re Looking For?** **Qualifications:** Good basic education (GCSE or equivalent) including English and Maths. **Knowledge:** Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous. **Experience & Skills:** Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial. **Attributes:** Detail-oriented, reliable, and able to work independently and as part of a team. **Why CBRE GWS?** Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment. **Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)