At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

The Opportunity

As a Contract Strategy Implementation (CSI) Analyst, you will oversee end-to-end contract operations for diverse customers, ensuring quality, efficiency, and compliance. This role involves managing customer requests, contract setups, memberships, and payments, while collaborating with cross-functional teams. Success requires navigating complex processes with precision, strong communication skills, adaptability, and a focus on continuous improvement and customer satisfaction.

Responsibilities

Setup and maintain detailed contract information in various systems with a high degree of accuracy and proficiency.

Research and validate customer information for program eligibility.

Resolve customer requests and stakeholders’ inquiries comprehensively and rapidly.

Calculate, validate, and process customer payments.

Collaborate cross-functionally to resolve customer issues, communicate contract and program details to stakeholders and customers.

Support training on contracting procedures and systems.

Ensure compliance with all relevant laws, regulations, and policies.

Who you are

Bachelor’s degree is required.

1+ years of experience in commercial functions (e.g., operations, contracting, strategy implementation, customer experience).

Proven ability to work effectively in a complex, dynamic, customer-focused environment with tight deadlines, focus on speed, accuracy, and consistency.

Effective collaborator with problem-solving skills and a continuous improvement mindset.

Strong communication skills, both written and verbal.

Excellent time management skills and deep attention to details.

Demonstrated ability to quickly learn and master complex systems and processes, with a keen focus on accuracy and efficiency.

Working knowledge of Google Suite applications, AI tools, Microsoft Suite products  experience with customer relationship management (CRM) solutions.

Preferred

Experience in customer facing and sales team facing roles with companies in healthcare, technology, manufacturing or related industry.

Knowledge of CRM, revenue management systems and reporting tools that support contract operations.

Project management experience and familiarity with project management techniques.

2+ years of experience in commercial functions (e.g., operations, contracting, strategy implementation, customer experience) with demonstrated strengths in communication and issue resolution. 

Proactive problem-solver with a strong analytical mindset and a track record of identifying and implementing process improvements.

Relocation benefits are not available for this job posting.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.