JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Role

To achieve excellence in vendor management, helpdesk, finance management and soft services incorporating industry best practices. Oversee the day-to-day operations for soft services and building maintenance operations. Reports to Account Manager on the DC Site.

Major Responsibilities

Vendor management

Contract managementVendor evaluation and insurance managementSLA/ KPI monitoring with engineering team

Finance Management

Support to create budget with engineering team and track actual spend on the client’s systemWork with PAM team to report all spend for client and support forecast amountManage PO/ GR on JLL system

Soft Services/ Account management support

Manage janitorial services, landscaping, pantry service including coffee machine, catering service, event management, conference room and building maintenance operations for non-critical facilitiesSupport administrative tasks for team and clientSupport monthly report, QBR and SLA/ KPI monitoring for client

Helpdesk

Manage user’s request via client system

Ideal Experience4 – 6 years of relevant experience in vendor management and soft services.Experienced with continuous improvement initiatives and preparation of reports.The person we need will be:Preferred to be able to communicate in English and Japanese.Confident, clear and comfortable in communicating with good presentation skills.Self-motivated; confident & energetic.Ability to effectively deal with stressful situations.Flexible – able to adapt to rapidly changing situations.Strongly goal-oriented – able to focus on meeting performance targets.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.