**Duration: 06 months contract** **Job Description:** + Responsible for facilitating the product return and replacement process. Provides support to the department, RMA Production Control and Vendor Returns with RMA research, administrative tasks, training, and process improvements. + Respond to and process RMA requests, including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately. + Monitors repair parts pool for customer engagements, customer contact for Post-Production Services’ warranty programs, etc. + Investigates/researches for root cause and processes defective and nonconforming product. + Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product. **Responsibilities:** + Investigate and resolve resale/costing issues by working with finance, as needed. + Reports RMA issuance and Vendor returns metrics. + Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer. + Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities. + Gives direction and provides solutions regarding inventory discrepancies and reports. + Creates written procedures and policies to comply with internal and extern customer requirements pertaining to processes. + Acts as a consultant to project leaders to implement new or transferred business as an expert in inventory software systems and compliance knowledge. + Other duties as assigned. **Experience:** + Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience + Completes work under moderate supervision + Identifies key issues and patterns from partial/conflicting data + Takes a broad perspective to problems and spots new, less obvious solutions **Skills:** + Typically requires a minimum of 1 year of experience. For warehouse jobs: Typically requires at least 5 years of experience. + Customer Service + Order Entry **Education:** + High School Diploma or Equivalent Required, Associates Degree Preferred. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.