Job Description Seeking a Contract Fulfillment Analyst to handle the Americas Order to Cash (OtC) Operations for customer end-to-end processes, including contract fulfillment and ordering, and transcribing contractual conditions and customer inventory into SAP. This role is central to efficiency in downstream activities, directly impacting billing, collection, and payment processes. The analyst will collaborate with Finance partners to maximize revenues and cash flow, support monthly billing execution, closing, and reporting, respond to customer queries and escalations, and provide business unit reporting. Responsibilities also include coordinating with sales, finance, and customer service teams, supporting audits, and participating in process improvement initiatives and projects. The ideal candidate will be a functional partner in the operational Contract Fulfillment and Ordering team, driving positive KPIs and ensuring customer satisfaction in a dynamic, collaborative environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Prior experience in a Finance role, ideally related to Billing, Collection, Customer Service, or Finance Shared Services  • Fluent English (ideally C1)  • Understanding of customer account management  • Ability to handle multiple tasks and collaborate with cross-functional teams  • Strong organizational skills and attention to detail • Experience supporting internal/external audits  • Working knowledge of SAP or ERP Applications; additional knowledge in BI and CRM is a plus  • Experience with process improvement initiatives in O2C (Order to Cash)  • Bachelor’s degree in business, finance, or accounting