Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will administer the lifecycle of service contracts and contributing to the growth of the business. The lifecycle includes contract initiation, execution, fulfillment & billing, maintenance, renewals and reporting. You will interface with Rockwell Automation Customers, Distributors, and Team personnel.

Measurements (KPI)

1. Provide high level administrative/ operational support to Customer, Distributors, Pre-sales team and Business Manager based on relevant service contracts Business Process Plans, SOPs, Job Aids and Work Instructions.

2. Complete assigned administrative tasks and with high accuracy.

3. Contribute in a team-working environment to make service contracts delivery margin exceed as-sold margin.

Your Responsibilities:

Accomplish Contracts

Support to create contract orders in SAP and set up any required scheduling

Communicate with Customer or Distributor or shipment arrangement

Archive contracts and retain good records of all related documentation

Fulfill Contacts

Manage the schedule and organize delivery of services to meet contractual commitments

Expedite services and procure parts through Logistics or from 3rd party Suppliers

Inform and ensure resources are booked in advance

Provide operational support for internal personnel

Prepare invoices or credit notes

Maintain Contracts

Monitor contract usage & performance by regular review

Compile audit documents or other documentation for service delivery personnel.

Notify Distributors of their upcoming and overdue commitments.

Talk with internal/external customers to resolve customer commercial issues/concerns

Manage the escalation of appeals process by prioritizing customer requirements

Renew Contracts

Use databases to support service contract renewal

Provide advance notification to Customer/ Distributor/ Sales Staff when contracts approach expiration

Follow up contract termination per procedures and processes

Reporting

Analyze data to identify opportunities to increase market share or support sales growth

Prepare appropriate reporting to both internal and external customer

Other Responsibilities:

Ensure familiarity with ALL LCS Service Offerings. Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography.

The Essentials - You Will Have:

Bachelor's degree in Business / Engineering / Marketing or equivalent

Minimum of 5 years of experience in business administration, analytics, and contract services or equivalent.

With experience in customer account management or project management.

Background or prior experience using and using computer-based enterprise-level business systems such as SAP or equivalent.

Understanding of automation sales and channels to market

The Preferred - You Might Also Have:

Meet single and team goals.

Customer-orientated, independent.

Attention to detail.

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees

Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

Employee Assistance Program

Personalized wellbeing programs through our OnTrack program

On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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