Shift : US working hours (EST) – 6:30 PM to 3:30 AM (IST)

Location: Thane

Work Mode: Hybrid

 

Principal Duties/Responsibilities

Manage the team’s intake process and shared mailbox and assign tasks to the appropriate members of the Contracting COE based on workload and expertise. Collaborate closely with the Contracting COE team to ensure smooth and timely processing of contracts. File fully executed contracts correctly in the contract repository, ensuring accurate mapping to client structures (e.g., parent vs. subsidiary relationships) and consistent tagging Provide regular updates and detailed reports to COE leads keeping trackers up to date and well organized Address any questions or concerns from the business received in the shared mailbox promptly and professionally. Promote and implement best practices in the contracting process using the Contract Lifecycle Management System (CLMS). Ensure that all required details are accurately tracked and documented. Support day-to-day administrative activities, including formatting documents, saving files, and preparing materials for review Strong Collaboration with Sales Operations, Contracting COE, and Legal Team Ability to learn contracting processes quickly, ask the right questions, and follow structured workflows with minimal oversight Sound judgment in navigating client hierarchies, contract types, and intake prioritization

Skills Required: 

An ability to organize, maintain and manage a process Strong project management and analytical skills with ability to successfully communicate across multiple stakeholder groups Ability to problem-solve and be a creative thinker Ability to collaborate with teams across WTW segments, functions and geographies. High level of business acumen Ability to influence key stakeholders at all levels of the organization Team-oriented and collaborative Broad understanding of WTW capabilities and expertise Legal, Contracting, RFP and/or assessment experience is a plus

Tools & Technical Knowledge

Experience with Contract Lifecycle Management (CLM) tools such as Siebel, Oracle, DocuSign CLM, etc. (Preferred) Proficiency in Microsoft Office, especially Word, Excel, and Outlook, is essential for document handling and communication. (Must-Have) A basic understanding of contract types like MSAs and NDAs, and client structures (e.g., parent vs. subsidiary), is required. (Must-Have) Familiarity with task management tools necessary to handle contract intake and assignments. (Preferred) The ability to collaborate using tools like Microsoft Teams or SharePoint is important for cross-functional coordination.  A basic awareness of compliance topics such as GDPR or SOX is beneficial in understanding legal considerations. (Good-to-Have)

 

Competencies

 

Strong communication skills – ability to convey research insights clearly and persuasively. Attention to detail – ensures accuracy and consistency in all content. Proactive mindset – takes initiative in identifying trends and proposing solutions. Team-oriented – fosters collaboration and knowledge sharing across departments. Excellent time management – prioritizes tasks effectively to deliver results on schedule.

 

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