Description Job Overview This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians. In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key Responsibilities The successful candidate will consistently and independently perform the following duties: + Monitor and respond to customer support emails + Review support tickets and initiate the support process + Coordinate and schedule support visits + Send appointment reminders via text and email + Schedule and manage client support appointments + Update and maintain internal support and scheduling systems + Coordinate appointments with clients, contractors, and property or house managers + Provide remote troubleshooting assistance to clients + Support technicians with remote troubleshooting needs + Coordinate defective product exchanges with manufacturers and vendors + Perform remote system programming and maintenance Qualifications & Experience + Customer Support Experience: + Prior experience handling customer support requests and service-related communications + Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders + Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support + Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records + Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers + Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming Equal Opportunity Employer This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. Requirements Job Overview This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians. In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key Responsibilities The successful candidate will consistently and independently perform the following duties: + Monitor and respond to customer support emails + Review support tickets and initiate the support process + Coordinate and schedule support visits + Send appointment reminders via text and email + Schedule and manage client support appointments + Update and maintain internal support and scheduling systems + Coordinate appointments with clients, contractors, and property or house managers + Provide remote troubleshooting assistance to clients + Support technicians with remote troubleshooting needs + Coordinate defective product exchanges with manufacturers and vendors + Perform remote system programming and maintenance Qualifications & Experience + Customer Support Experience: + Prior experience handling customer support requests and service-related communications + Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders + Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support + Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records + Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers + Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming Equal Opportunity Employer This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. 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