Description Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Amazon Customer Excellence System (ACES) leader is focused on supporting on Under the Roof improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the DS's, support DS launches, support Delivery Station Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the Delivery Stations (DSs). The process owner’s mission is to help DSs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. \#AmazonMexico Key job responsibilities The ACES manager will be supporting a Delivery Station in Mexico and work with site leadership to: - Deploy the benchmarking processes (Country and Rest of the World Region) to train ops leaders and establish sustainable mechanism in Mx DSs. - Use the PDCA methodology to drive small scale improvements in processes. - Use the Kaizen methodology to drive large scale process improvements or reduction in costs. - Sustain roll out of CI essentials and Kaizen essentials training to managers. - Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. - Travel up to 50% of the time as per as business needs About the team Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Basic Qualifications - Bachelor's degree or above - Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment - Speak, write, and read fluently in English - Knowledge of Lean Manufacturing - 2+ years of engineering experience Preferred Qualifications - Experience in Lean Management, Six Sigma and other operations engineer tools - Experience communicating to senior management and customers verbally and in writing - Experience in problem solving and delivering results Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.