*** The role is based in Nuremberg. If you relocate for the role and your home address is at least 80 km from the site, we will support you with a relocation package. ***

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a Continuous Improvement Manager / Process Excellence Manager / Process Improvement Manager or comparable as ACES (Amazon Customer Excellence Systems) Manager. Be part of a fast-growing, diverse and inclusive team!

As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

*** This role will be based in our delivery station in Nuremberg. You are willing to work in non-traditional shift patterns which include nights; current shift plan is day shift (approximately 8:00 am to 5:00 pm) + occasionally working night/late shift. Additionally we require ability to travel up to 30% of the time. ***

We offer:
- A permanent contract directly with Amazon
- An attractive compensation package including Restricted Stock Units (RSUs) from Amazon.com, Inc.
- Relocation package: If at least 80 km from the site
- Free life and disability insurance and support with a company pension plan
- Employee discounts on amazon.de and Amazon Extras (discounts on travel, restaurants, entertainment, electronics, home etc.)
- Commuter benefits: Free parking or coverage of the "Deutschlandticket"
- Family bonus (one-time payment for parents on parental leave)
- Referral services for childcare, senior care, and care for people with special needs
- A free Employee Assistance Program (also for family members) providing consultation for professional or personal matters
- Excellent career development opportunities within a global company: The content of this role is dynamic, having a changing focus based on the needs and priorities. This will allow the successful candidate to work with multiple teams, build an European network and discover multiple career opportunities (within and outside the ACES team).

Key job responsibilities
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.